Rosenverse

Carol Massa

Service Design Lead, Northwell Health

LinkedIn
Carol is a Service Design Lead at Northwell Health and has been focused on improving service experiences for patients and clinicians in large healthcare systems. She has more than 10 years of design and strategic design experience working both consulting and in-house teams across industries.

Rosenverse talks by Carol:

Carol Massa

" Any change we make in healthcare can mean the difference between life and death, so timing is everything. "

Designing Health: Integrating Service Design, Technology, and Strategy to Transform Patient and Clinician Experiences

December 3, 2024

Rosenverse People Everyone

Dave Gray

Dave Gray

Author of Liminal Thinking, Founder of the School of the Possible
Dolly Parikh

Dolly Parikh

Impact Strategy Fellow, The Nature Conservancy and Founder, Aloki Design Labs
Nathan Shedroff

Nathan Shedroff

Co-author of Blind Spot and Make It So; author of Design Is the Problem
Thomas J. McLeish

Thomas J. McLeish

Lecturer, UC Berkeley & CCA
Hugh Dubberly

Hugh Dubberly

Designer, Design Theorist, and Educator
Shivanjali M.

Shivanjali M.

Research Operations Manager, SumUp
Catt Small

Catt Small

Staff Product Designer at Dropbox and Author of The Staff Designer
Johnny Michaelsen

Johnny Michaelsen

Director of Design & Research Operations @ Wise
Eric Shumake

Eric Shumake

Principal Researcher at HXRlabs.com
Meghan Bausone

Meghan Bausone

Doctor of Design, NC State University
Himanshu Bharadwaj

Himanshu Bharadwaj

Founder, Joyful Design
Sara Conklin

Sara Conklin

Customer Operations Manager, Vayu
Samuel Martin

Samuel Martin

CEO/Founder, SDM Consulting (Co-Design Institute)
Louis Rosenfeld

Louis Rosenfeld

Founder, Publisher, & CEO, Rosenfeld Media
Basel Fakhoury

Basel Fakhoury

CEO & Co-founder, User Interviews
Kalee Dankner

Kalee Dankner

Research Operations, LinkedIn
Petra Rajkov

Petra Rajkov

Senior UX Researcher & Research Advocate, UXtweak
Lauren Galanter

Lauren Galanter

Research Operations Program Manager, Elsevier
Bruce Falk

Bruce Falk

Contracting Officer, United States Holocaust Memorial Museum
Jon Temple

Jon Temple

Design Principal for AI & Automation User Experience, IBM
Maria Rosala

Maria Rosala

Director of Research, Nielsen Norman Group
Caroline Jarrett

Caroline Jarrett

Author of Surveys That Work
Justyna Parmee

Justyna Parmee

Product Researcher, Survicate
Kate Towsey

Kate Towsey

Author of Research That Scales
Erin Weigel

Erin Weigel

Author of Design for Impact
Oren Friedman

Oren Friedman

Co-Founder and CEO, Rally
Aleksandra Korczynska

Aleksandra Korczynska

CMO, Survicate
Graham Gardner

Graham Gardner

VP of UX Design Research Operations, U.S. Bank
Sam Ladner

Sam Ladner

Sociologist and Researcher
Leonie Annor-Owiredu

Leonie Annor-Owiredu

Researcher, Writer and co-founder of Words We Write Literary Festival
Alexis McNutt Unis

Alexis McNutt Unis

Customer Research Lead, One Pay
Daniel Korczynski

Daniel Korczynski

Chief Product Officer, Survicate
Erin May

Erin May

CMO, User Interviews
Sydney Lawson

Sydney Lawson

Senior Product Marketing Manager, Rally
Laura Klein

Laura Klein

Author of Build Better Products
Taylor Jennings

Taylor Jennings

Research and Product Operations, Chili Piper
Jon White

Jon White

Lead UX Researcher, User Interviews
Kwabena Opoku

Kwabena Opoku

UX Researcher, Nationwide
Vitorio Miliano

Vitorio Miliano

Staff Design Technologist, Tertile, LLC
James Wieselman Schulman

James Wieselman Schulman

Senior Design Lead, Disruptive Solution Design, Evernorth
Feyikemi Akinwolemiwa

Feyikemi Akinwolemiwa

Research and Design Manager, National Grid
Mujtaba Hameed

Mujtaba Hameed

Senior Research Consultant, Stripe Partners
Steve Krug

Steve Krug

Author of Don’t Make Me Think and Rocket Surgery Made Easy
Tara Tressel

Tara Tressel

User Research Partner, Great Question
Jessica Sheng

Jessica Sheng

Research & Design Operations Manager, Justworks
Dana Chisnell

Dana Chisnell

Design Leader in Residence, Bloom Works
Kelly Goto

Kelly Goto

Author of Web Design 2.0
Tala Tayebi

Tala Tayebi

Research Operations Manager, Cloudflare
Kurt McCulloch

Kurt McCulloch

Sr. Manager, UX Research, LinkedIn
Taylor Klassman

Taylor Klassman

Director of UX, Dscout