Rosenverse

Quotes from recent talks

Nathan Shedroff

"Kids love to play. They challenge the world through games and simulation, so the things we create need to support play and experimentation."

Nathan Shedroff Hugh Dubberly Thomas J. McLeish

How Will Design be Taught When the Schools Shut Down?

May 8, 2026

Catt Small

"If the ideas aren’t fully baked or there’s no real core thesis, then you’ve kind of missed the point."

Catt Small

Craft a Vision that Actually Gets Shipped

April 30, 2026

Johnny Michaelsen

"You have to be 80% impactful and 20% helpful — that’s the balance we try to maintain."

Johnny Michaelsen

Measure Behaviors, Not Results

April 23, 2026

Eric Shumake

"You’re in the right spot, and that’s the right instinct to be building."

Eric Shumake

An AMA on UX's Role in Healthcare

April 22, 2026

Meghan Bausone

"Maternal health is embedded within a healthcare industry prioritizing cost control, risk management, and standardization, not maternal safety."

Meghan Bausone

Systems Thinking and Design Innovation: Working with Leverage Points in Rural Maternal Health Systems

April 17, 2026

Himanshu Bharadwaj

"Why in user experience do we have the word user? Isn’t it going away from love?"

Himanshu Bharadwaj

If design had a heart

April 16, 2026

Sara Conklin

"Climate change is bad. Probably worse than we all think."

Sara Conklin

Exit Interview: 20 Years of Tech, One Very Big Bet, and a Lot of Heat Pumps

April 10, 2026

Eric Shumake

"The integration of AI into clinical workflows is creating urgent demand for sharper UX thinking, not less."

Eric Shumake

Diagnosis UX: Building Influence in Healthcare Design

April 9, 2026

Samuel Martin

"You should never be engaging lived experts without compensating them for their time."

Samuel Martin

Co-Design vs Faux-Design: Navigating the Complexities of Sharing Power in Co-Design

March 27, 2026

Louis Rosenfeld

"The follow-up prompts are incredibly powerful. They help you learn the language of the field."

Louis Rosenfeld

How to use the Rosenbot

March 16, 2026

Louis Rosenfeld

"Rosenverse includes a fifteen thousand person strong Slack community dedicated to UX and product design."

Louis Rosenfeld

About the Rosenverse

March 15, 2026

Erin Weigel

"We never train AI models on your data, and all AI features are strictly opt-in."

Erin Weigel Petra Rajkov

Testing and Experimentation Tools

March 12, 2026

Maria Rosala

"Connecting the repository to Slack and building an AI bot to answer questions fascinates users and drives usage."

Maria Rosala Shivanjali M.

Research Repositories

March 12, 2026

Jon Temple

"Rollout is more successful when management can clearly answer what's in it for the researcher and be honest about trade-offs."

Jon Temple Kalee Dankner Bruce Falk Lauren Galanter

Panel: Stacks, Security, and Stakeholders: The Hidden Work of UXR Tool Procurement

March 12, 2026

Aleksandra Korczynska

"AI changes everything in unstructured data analysis; before it was painful manual work, now it's automated theme detection and clustering."

Aleksandra Korczynska Caroline Jarrett Justyna Parmee

Survey Tools

March 12, 2026

Kate Towsey

"Building ecosystems of interconnected tools that work seamlessly is crucial for modern, fast-moving organizations."

Kate Towsey Basel Fakhoury Oren Friedman Graham Gardner

Participant Recruitment and Management Tools

March 12, 2026

Jon White

"If you’re a team of one, focus on getting one stakeholder at a time to sponsor your work."

Jon White Erin May

Unsticking Research for Better Information Flow

March 11, 2026

Taylor Jennings

"Sometimes minor questions don’t matter much, and AI can help get those out of the way so researchers focus on strategic work."

Taylor Jennings Alexis McNutt Unis Sydney Lawson

Research Debate Club

March 11, 2026

Feyikemi Akinwolemiwa

"Play disrupts hierarchy, which is why it helps teams stuck in defensiveness to move forward."

Feyikemi Akinwolemiwa

Play to innovate: How curiosity and experimentation transform UX

March 11, 2026

Kwabena Opoku

"Stories don’t work by extraction, people tell them and you listen."

Kwabena Opoku Leonie Annor-Owiredu Sam Ladner

Methodological toolkit for unique research impact

March 11, 2026

Steve Krug

"There’s no reasonable prediction that AGI will exist in our lifetimes."

Steve Krug Louis Rosenfeld

Don’t Make Me Think 3.0: What Endures and What Evolves in UX

March 11, 2026

Vitorio Miliano

"Business stakeholders push researchers for faster turnarounds and numbers, often favoring surveys over deep interviews."

Vitorio Miliano

Don’t call it AI: Turn words into numbers with quantitative ethnography

March 11, 2026

Daniel Korczynski

"We decided not just to adapt the research team, but to change the entire product development process."

Daniel Korczynski Justyna Parmee

From generic to contextual research insights with AI | Live Q&A

March 11, 2026

Mujtaba Hameed

"It often feels like research becomes beholden to exact quotes rather than the richer story that context provides, what I call the tyranny of transcripts."

Mujtaba Hameed

The new horizon of ethnography: using AI to unlock the full potential of in-person research

March 11, 2026

Laura Klein

"AI tells you what you want to hear, which is dangerous if you’re making product decisions based on synthetic feedback."

Laura Klein

Human vs. machine: Testing AI’s ability to synthesize and analyze research

March 11, 2026

James Wieselman Schulman

"We are asked to produce more and more work with fewer people and smaller teams."

James Wieselman Schulman

Research is a team sport: advancing the work when everyone does the research

March 11, 2026

Taylor Klassman

"Researchers are moving away from viewing AI as automation and toward a sophisticated collaborator or soundboard."

Taylor Klassman

The Evolution of UX Research Platforms

March 10, 2026

Sydney Lawson

"Every single one of these companies has a landing page on their marketing website with a call to action to sign up."

Sydney Lawson

Anatomy of a Strong User Panel

March 10, 2026

Dagmara Kukawka

"Co-creation is highly actionable for teams and genuinely engaging for customers."

Dagmara Kukawka

Tiny team, moonshot impact: Democratizing research across continents

March 10, 2026

Elizabeth Sklar

"We are co-creating with the product organization to make sure everything fits seamlessly rather than being separate."

Elizabeth Sklar Jessica Sheng

Co-creating research enablement with your tech org: a case study

March 10, 2026

Tala Tayebi

"Insights are not the end; they must lead to decisions and improved user outcomes."

Tala Tayebi Kelly Goto Jared Spool

Voice and influence in an age of noise

March 10, 2026

Jemma Ahmed

"Defiance is not loud or theatrical; it is bravery and clarity."

Jemma Ahmed

Theme 1 Intro

March 10, 2026

Dana Chisnell

"The hardest job I ever had was redesigning an organization, not just a system."

Dana Chisnell

The Sensemaking Business

March 10, 2026

Daniel Korczynski

"Human in the loop means constantly interacting with AI, documenting your thoughts and assuring quality."

Daniel Korczynski

Why AI Is Bad at Research (and how to make it actually useful)

March 10, 2026

Tara Tressel

"From setup to analysis, AI moderation still requires a good understanding of what quality research looks like and how to interpret qualitative data."

Tara Tressel

Investigating qualitative depth of AI-moderated interviews

March 10, 2026

Kurt McCulloch

"Giving people time and space to think individually and pressure test with AI before group discussion prevents dominance by power."

Kurt McCulloch

Faster alone, further together: Rebuilding collaboration in the age of AI research

March 10, 2026

Luke Wroblewski

"Separating process from results in the UI lets you see what the AI is thinking while giving more prominence and clarity to the results."

Luke Wroblewski

Designing AI Applications

March 5, 2026

Erika Flowers

"Don’t build a toy project; build a real business product so user needs drive your design and code iterations."

Erika Flowers

The Handoff is Dead: Design-Led Engineering with AI Agents

March 4, 2026

Tina Weisser

"It’s dangerous to believe everything AI says or to believe nothing. We must find a balance."

Tina Weisser

When AI Agents Meet Reality. Service Design Lessons from a Pilot

February 26, 2026

Mike Oren

"Shadow AI usage is a huge security risk in public companies and should be managed by IT and leadership."

Mike Oren

Improving Democratized Research with CustomGPTs and Gems

February 25, 2026

Jake Burghardt

"Research is a design material and reframing insights for different audiences is key to maximizing their impact."

Jake Burghardt

Finding More Inroads into Research Impact

February 20, 2026

Ashley Sewall

"I’m trying to separate who I am from what I produce and the roles I hold."

Ashley Sewall

Exit Interview #5: Designing My Life After Tech

February 19, 2026

Daniel Gloyd

"Hugh Dubberly argues we should stop describing design as problem solving and instead see it as engaged conversation."

Daniel Gloyd

Designing From the Inside Out: How Method Acting Can Inspire Design Research

February 12, 2026

Steve Turbek

"A mockup is worth a thousand prompts—visual context reduces ambiguity more than text alone."

Steve Turbek

Designing Interactive Graphics with AI Code Help

February 5, 2026

James Lang

"Job titles are a lagging indicator—it will take a while before the industry renames roles in line with actual work changes."

James Lang

Hopeful Futures for UX Research

January 30, 2026

Harry Brignull

"Everyone knew tech was changing the world and we all had this peak at how amazing the web was going to be."

Harry Brignull Mark Leiser Robert Stribley

Beyond Clicks and Tricks: Why deceptive design has grown into a regulatory faultline

January 16, 2026

Mary-Lynne Williams

"The universe will absolutely provide if it’s the right thing for you."

Mary-Lynne Williams

Exit Interview #4: From Product Design Leadership to Sound Healing

January 14, 2026

Cheryl Platz

"Designing for human motivation makes experiences more likely to thrive long term."

Cheryl Platz

Embrace Your Fun Factor: Game Development Best Practices for Product Design

January 9, 2026

Caroline Jarrett

"Organizations rarely know their error rates, which limits their ability to improve user experience or data accuracy."

Caroline Jarrett

Garbage in, garbage out? Measuring error rates to get ready for AI

January 8, 2026

Chelsey Glasson

"My law professor outlined the modern legal process as UX: listening, researching, co-creating solutions with clients."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"The AI Act can spark better innovation with AI rather than constraining it."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"Complex adaptive system is the domain of humans. Humans are messy and we’re complex."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Ben Reason

"Storytelling helps surface machine quirks and failures that aren't documented—AI as assistant ethnographer has great potential."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Jeff Gothelf

"Key results must be measures of human behavior and outcomes, not output metrics like 'launch this service'."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Bethany Brown

"The linguistic shift from we have AI to we’re redesigning how we work signals maturity."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Ned Dwyer

"The goal is to lower the floor for who can access research while raising the ceiling of what’s possible."

Ned Dwyer

Right horses for the right courses – how and when to democratize research

November 20, 2025

Gabriela Barneva

"Design annotations in handoffs prevent accessibility details from getting lost between designers and developers."

Gabriela Barneva

Operationalizing Inclusive Design in Service Design

November 20, 2025

Tamara Kartoziia

"Combining customer journey mapping and jobs to be done gave us a clear set of opportunities stemming directly from the garage’s reality."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

Milan Guenther

"Scaffolding is like the wireframe in the physical world, it’s what we do just enough of to push the experience forward and challenge constraints."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Dharani Perera

"Visualization isn’t about beautiful artifacts but about creating accessible spaces for stakeholders to collaborate."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Lavrans Løvlie

"Service design was originally formulated as the alternative to product thinking, but digital products are actually mostly service experiences."

Lavrans Løvlie Ben Reason

Ask me anything – Authors of Service Design: From Insight to Implementation

November 19, 2025

Patrick Boehler

"Small specific interventions travel further than big programs within organizations."

Patrick Boehler Madison Karas

The service shift: transforming media organizations to create real value through design

November 19, 2025

Jen Briselli

"Make yourself the magnet. Be the person who models adaptive learning so others want to join."

Jen Briselli

Learning is the north star: service design for adaptive capacity

November 19, 2025

Anupama Dhareshwar

"Involving frontline staff as co-creators helps ensure AI is a collaborator rather than a threat."

Anupama Dhareshwar

From blueprint to bot: Designing resilient AI-powered services

November 19, 2025

Samuel Proulx

"You cannot design for the middle; instead, you must create experiences that are customizable and adaptable."

Samuel Proulx

From Standards to Innovation: Why Inclusive Design Wins

November 19, 2025

Jen van der Meer

"We cannot just sit around and map systems. We can design where performance arrangements are made."

Jen van der Meer

Service design performs value

November 19, 2025

Gina Mendolia

"Naming was nothing about the name; it was about creating alignment and clarity of purpose."

Gina Mendolia Jasmine Toy

Coordinated collaboration: a Service Design & DesignOps love story

November 19, 2025

Shreya Dhawan

"Younger managers are more alert and understand the importance of measuring meaningful indicators."

Shreya Dhawan Victor Udoewa Xènia Viladas Florian Vollmer

Making service tangible: the fastest path to higher performance

November 19, 2025

Nick Lewis

"Designing sustainable doesn’t mean removing everything fun from the web."

Nick Lewis

Designing and building low-carbon websites independently

November 18, 2025

Peter Merholz

"Design roles are blurring or dead; super senior individual contributor roles are emerging as a new career path."

Peter Merholz

The 2025 State of UX/Design Organizational Health

November 12, 2025

Cennydd Bowles

"Support structures for switching from design to academia are sparse; you mostly have to figure it out yourself."

Cennydd Bowles

Exit Interview #2: Rediscovering the ethical heart of design

November 6, 2025

Jason Mesut

"Directive Disruptors plow through organizations without listening, causing alienation and low morale."

Jason Mesut Martina Hodges-Schell Jose Coronado

Unmasking Design Leadership: Navigating leadership without neglecting ourselves

October 30, 2025

Mariesa Lenz

"Adaptability isn’t weakness, it’s strength."

Mariesa Lenz

What Beekeeping Taught me about Product Teams

October 29, 2025

Maverick Chan

"I haven’t gone more than one day without seeing a new gen AI tool that promises to do it all with a single prompt."

Maverick Chan Claire Lin

From Doodle to Demo: AI as Our Storytelling Partner

October 23, 2025

Peter Van Dijck

"We need to dramatically change the hats, the walls, and the workflow of how we work together in design and development."

Peter Van Dijck

Hands on AI #3: Claude Code for UX people

October 22, 2025

Kate Towsey

"Everything is really a system. Even punk rock had systems to enable it."

Kate Towsey Jake Burghardt

ResearchOps AMA with Kate Towsey & Jake Burghardt

October 16, 2025

Peter Van Dijck

"Use custom systems for experts to quickly review and rate outputs, making feedback cycles much faster."

Peter Van Dijck

Hands-on AI #2: Understanding evals: LLM as a Judge

October 15, 2025

Peter Van Dijck

"Evals are a product and UX skill; learning them lets you make these systems do what you want."

Peter Van Dijck

Hands-on AI #1: Let’s write your first AI eval

October 8, 2025

Rachael Greene

"Over-enforced design system adoption bred resentment and low morale, despite good adoption metrics."

Rachael Greene Alison Davis

Building a Design Ops Practice that Really Works (Most of the Time)

October 2, 2025

Sheryl Cababa

"A lot of design frameworks funnel thinking narrowly, which feels like baked-in limitations of human-centered design."

Sheryl Cababa

Integrating Systems Thinking Into Your Practice as a Designer

October 1, 2025

Changying (Z) Zheng

"Operations often move around organizationally, from design to product operations and back, reflecting evolving team needs."

Changying (Z) Zheng

Practical DesignOps: From Ideas to Tools That Teams Actually Use

September 25, 2025

Greg Petroff

"How can I guide my community to design the form and behavior of light on the edge of becoming this?"

Greg Petroff

Exit Interview #1: Greg Petroff: From Silicon Valley Executive to Sonoma County Possibilitarian

September 24, 2025

Laurent Christoph

"If it’s really important to you, you’ll find a way to prioritize it."

Laurent Christoph

Scale the impact of DesignOps in 3D: Diligence, Decision, Discipline

September 17, 2025

Gabriela Barneva

"Inclusive design operations bring together efficiency and meaningful design by embedding inclusivity into processes."

Gabriela Barneva

Operationalizing Inclusive Design in Design Ops

September 11, 2025

Patrizia Bertini

"The more the compliance level increased, the higher the cost efficiency."

Patrizia Bertini

The (r)evolution of designOps: It’s Time to Think (really) BIG

September 11, 2025

Doug Powell

"In 2023, design leaders were being restructured out and design relegated to a tactical, downstream function."

Doug Powell

DesignOps and the Next Frontier: Leading Through Unpredictable Change

September 11, 2025

Aletheia Delivre

"Minimum unviable products don’t need to be perfect or scalable to start, just enough to prove demand."

Aletheia Delivre

New Shapes and Emerging Identities for Design Ops

September 11, 2025

Sean Baker

"Balancing defining best practices with enabling experimentation improves the breadth and quality of work."

Sean Baker Sara Romanoski

Weaving Knowledge Management into the Fabric of Our Design Practice

September 11, 2025

Ryan Matthew

"This is not just a shift of different tools; it’s the way we build products now."

Ryan Matthew Alex Kurchev

Bridging Design and Code: AI-Powered Design System Integration

September 11, 2025

Ebru Namaldi

"Artificial intelligence is reshaping our workflows. Our roles are shifting."

Ebru Namaldi

Designing the Designer’s Journey: Scaling Teams, Culture, and Growth Through DesignOps

September 11, 2025

Louis Rosenfeld

"The AI doesn’t train itself; we provide context dynamically, so it enhances answers with curated data."

Louis Rosenfeld Peter Van Dijck

GenAI for UXers: A Rosenbot Demo and Discussion

September 11, 2025

Frances Yllana

"Don’t be scared of frustrating engineers; great design ops will measure impact and build bridges with other teams."

Frances Yllana Kaaren Hanson Husani Oakley Dan Olsen

DesignOps Exposed: What do our peers really think of us?

September 11, 2025

Ryan Matthew

"Figma natively only allows 40 variable modes, but our client required around 90 different modes to handle age groups and device types."

Ryan Matthew Alex Kurchev

DesignOps without Boundaries: Building More with What You Have

September 10, 2025

Samuel Proulx

"You own the design system, which gives you the unique ability to integrate that accessibility thinking into all of your components."

Samuel Proulx

From Standards to Innovation: Why Inclusive Design Wins

September 10, 2025

Joerg Beringer

"Secondary research becomes a primary choice in user research in the age of AI."

Joerg Beringer Thomas Geis

Scaling User Research with AI: Continuous Discovery of User Needs in Minutes

September 10, 2025

Jon Fukuda

"The closer we worked with product ops, the better we enabled our own design and business goals."

Jon Fukuda Jake Burghardt Jose Coronado Natalie Dunbar Denise Tilles

All the Ops: Successful cross-functional collaboration

September 10, 2025

Saara Kamppari-Miller

"These islands of design were close together or far away; our map brought them all closer."

Saara Kamppari-Miller

Cartography for Design Communities

September 10, 2025

Bianca Jefferson

"The role of leaders is to provide just enough guidance so teams don’t feel lost but avoid bureaucracy."

Bianca Jefferson

From Sprints to Systems: Operationalizing Continuous Discovery Through DesignOps

September 10, 2025

Alnie Figueroa

"The hackathon is a low-commitment way to get people creatively engaged and having fun."

Alnie Figueroa

The Future of Design Operations: Transforming Our Craft

September 10, 2025

Vanessa Varin

"Feedback is a system. It's not just a pile of comments. It needs to be choreographed, timed, sequenced, and aimed to move the work."

Vanessa Varin

Feedback: The Other F-Word

September 10, 2025