Jacqui Frey
Director of Design Operations at MailChimp
Jacqui Frey is the Director of Design Operations at MailChimp, where she launched the Design Ops group that oversees design programs, production management, and department operations. In previous roles, she led various sales ops, marketing ops, in-house design studios, and learning and development programs in a variety of industries from tech to apparel. She resides in Atlanta with her husband and two sons.
Rosenverse talks by Jacqui:
" It’s easy to get hired as design ops but very hard to gain the buy-in to lead it effectively. "
Scale is Social Work (Videoconference)
March 19, 2020
" Design ops is about setting the table and sometimes hosting the noisy party at it. "
Setting the Table for Dynamic Change
October 24, 2019
" At first, other teams had no idea who we were or what design even did, but well-designed documents helped break that wall down. "
Panel Discussion: Integrating DesignOps
November 7, 2018
" Every good strategy should be measured and held accountable within the business. "
Flow and Superfluidity for Design Orgs
November 7, 2018
