Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" Remote workers often feel like their ideas get lost or they miss out on promotions compared to in-office peers. "
Distributed Design Operations Management
October 23, 2019
" We exist to protect the time and headspace of everyone on the design team so they can focus more on their craft. "
Distributed DesignOps Management (Videoconference)
February 26, 2019
