Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" Annual off-sites are a big deal but they keep our team tight and people meet each other for the first time. "
Distributed Design Operations Management
October 23, 2019
" Culture breaks down quickly in distributed teams unless you’re intentional about connection and social activities. "
Distributed DesignOps Management (Videoconference)
February 26, 2019
