Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" As design ops leaders we’re in the business of relationships and building strong communities where employees can thrive. "
Distributed Design Operations Management
October 23, 2019
" I think when you have 10 designers, that’s when you start to really need some kind of design ops function. "
Distributed DesignOps Management (Videoconference)
February 26, 2019
