Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" Human connection is a basic need that doesn’t get paused just because someone works remotely. "
Distributed Design Operations Management
October 23, 2019
" When you have 10 designers, that's when you should start considering a design Ops function. "
Distributed DesignOps Management
February 26, 2019
