Jilanna Wilson
Director of Design and Research Operations, Zendesk
Jilanna leads Design & Research Operations at Zendesk, where she has pioneered the development of the Operations Program over the last four years. Within Product and Brand Design, she is responsible for design and research operations, resourcing, community building and business management. She is passionate about design and building a vibrant team culture!
Rosenverse talks by Jilanna:
" Onboarding should be continuous, like sipping water throughout the day rather than chugging a gallon in the morning. "
Distributed Design Operations Management
October 23, 2019
" Investing in good virtual collaboration tools is a priority, even if it means making a strong business case for it. "
Distributed DesignOps Management (Videoconference)
February 26, 2019
