Kate Koch
Design Ops Program Manager, Verizon
Part of the CX Design Ops team at Verizon, Kate's been a part of the journey from the very beginning. A handful of project managers trying to problem-solve on the fly, to a global CX Ops team that implements new solutions, refines process and leads strategy to further amplify Design across the enterprise.
Rosenverse talks by Kate:
" We’ve built a new tool that gathers disparate data sources to enable real time informed decisioning. "
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
" We do root cause analysis on issues, defining anti-patterns so we can quickly remedy them, like ineffective meetings. "
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
September 29, 2021
