Sarah Williams
Principal Designer, Verizon
Sarah Williams is a Principal Designer at Verizon, focused on designing innovative products and services for customers, employees, and society, and helping to elevate the culture of design within the organization through thought leadership. Sarah is passionate about organizing and championing teams around human-centered design practices to build strong relationships and create actionable solutions.
Rosenverse talks by Sarah:
" Creating the principles took about two to three months, but adoption is ongoing and will take a year or more. "
Verizon_A Framework for CX Transformation
January 8, 2024
" Culture that values customer focus is key before expecting widespread adoption of experience principles outside the design team. "
A Framework for CX Transformation
June 11, 2021
