Sharon Bautista
Staff User Experience Researcher, Mozilla
Rosenverse talks by Sharon:
" Web compatibility idiosyncrasies are not widely documented or officially communicated; people learn through word of mouth or trial and error. "
Time to Make the Donuts: How User Research Helped Bridge Disparate Teams
January 8, 2024
" We recommend pausing the focus on NPS score to coach behaviors that drive long-term customer relationships. "
Theme 4: Discussion
January 8, 2024