Erika Flowers
Principal Service Designer, Author, Facilitator
Erika Flowers presently works at Insulet tackling the challenges of people living with diabetes. She joined NASA as a civil servant and Digital Service Expert in 2023 after working at the digital collaboration startup Mural as an Senior Principal Experience Strategist. Previously, she worked for Intuit as an Innovation Catalyst and Design Strategist for the QuickBooks and TurboTax financial products. The last decade of her career has been focused on collaboration methods, human centered design practices, service design, and the facilitation of co-creative workshop.
Rosenverse talks by Erika:
" This is the most pro-design and pro-customer approach because none of your insights have to leave the workflow anymore. "
The Handoff is Dead: Design-Led Engineering with AI Agents
March 4, 2026
" Focus on the destination, not the vehicle, because AI tools will change every single day. "
AI-Readiness: Preparing NASA for a Data-Driven, Agile Future
June 10, 2025
" With Mural, information is delivered two ways, not just one; everyone can contribute and view together. "
Introduction to MURAL for UX
June 11, 2021
