Lashanda Hodge
Managing Director of Customer Experience and Contact Center, GSA
Lashanda Hodge is the Managing Director of Customer Experience and Contact Center at GSA’s Centers of Excellence. She has over 16 years of experience and expertise in customer and user experience consulting, design, and program and project management. Prior to joining Government, she helped organizations mature their CX and UX capabilities as well as created compelling experiences for customers and users of various private companies across a variety of industries. She’s since brought those same practices and tools to enhance the services provided to customers of the Federal Government.
Rosenverse talks by Lashanda:
" Don’t talk about delight or loyalty; those don’t work in Civic Tech because people are often in terrible situations and just need help. "
Becoming a Civic Designer: Making the Move from Private to Public Sector
November 17, 2022
" Citizen participation is a little like eating spinach: everyone agrees it’s good in principle but it’s rarely done in practice. "
Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
December 8, 2021
