Steve Portigal
Author of Doorbells, Danger, and Dead Batteries and Interviewing Users
Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. Steve has interviewed hundreds of people, including families eating breakfast, hotel maintenance staff, probiotic distributors, rock musicians, home-automation enthusiasts, credit-default swap traders, business school professors and radiologists. His clients are leaders in telecommunications, banking, media, energy and eCommerce. He is the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations.
Rosenverse talks by Steve:
" The future is ours but not entirely; we must plan within external constraints and trauma around us. "
Looking Back…to Look Ahead
March 26, 2024
" If we believe we are the only ones championing the human experience, we're not doing the right job. "
The Future of Research: Bridging the Gaps (Videoconference)
July 29, 2021
" We’re humans working with other humans. Research is never a perfectly clinical test. "
War Stories LIVE! Q&A-Discussion
March 30, 2020
" Sharing stories of failure normalizes thoughtful and transparent consideration of the work we do. "
War Stories LIVE! Steve Portigal
March 30, 2020
" Most enterprise products allocate a very small part of the budget to user research—probably a single-digit percentage. "
Discussion
May 13, 2015
