Summary
In this panel, design leaders at JPMorgan will discuss how we focus on people as the key pillar for the work and value we create for the organization. Join us for this interactive conversation with a moderated Q& from the audience.
Key Insights
-
•
JP Morgan’s design team supports complex B2B financial services with a global and multidisciplinary approach.
-
•
Design operations at JP Morgan has grown recently to enhance onboarding, retention, and reduce friction for designers.
-
•
Diversity, equity, and inclusion are actively cultivated through ongoing conversations inspired by social events such as Black Lives Matter and Asian hate awareness.
-
•
The designer of the future needs strong data skills to analyze and tell stories with data alongside traditional design capabilities.
-
•
Flexibility and agility in skill development are critical for designers to adapt to evolving business and cultural contexts.
-
•
Design ops is essential at scale to manage processes, tools, and people support, freeing leaders to focus on strategic and relational work.
-
•
Digital transformation requires commitment beyond agency-level design by embedding customer obsession and cultural change in large organizations.
-
•
Successful design practices blend diverse experience levels to balance cutting-edge knowledge with seasoned insight.
-
•
Designers advocating for users of back-office systems can improve engagement by understanding and simplifying complex workflows.
-
•
Large-scale design teams continue to evolve rapidly, highlighting no one organization has fully figured out optimal collaboration and growth models.
Notable Quotes
"Our small and mighty design system team supports over a thousand applications and more than 2,400 developers."
"When you see yourself in the workplace, you see possibility and engage more deeply."
"The designer of the future will be great at mining data and telling stories with it, balancing analytics with narrative."
"Flexibility is not an on-off switch, it’s like dials you calibrate over time in your design career."
"Design ops helps alleviate pain points so designers can become productive with the lowest amount of friction."
"It’s critical to get the right support and scaffolding for designers inside large enterprises to foster creativity and impact."
"Design ops and design leadership must work closely so leaders can focus on relationship building and strategic work."
"Digital transformation is about cultural change, new ways of working, and embedding customer obsession enterprise-wide."
"We welcome fresh perspectives with diverse backgrounds and don’t require prior financial services experience."
"No one organization has it figured out; we learn by sharing experiences and evolving continuously."
Or choose a question:
More Videos
"Teaching product managers heuristics took 15 minutes, and now they use that shared language to articulate design."
Standardizing Product Merits for Leaders, Designers, and Everyone
June 15, 2018
"The only people who can effectively map a space are those who work and understand that space intimately."
Simon WardleyMaps and Topographical Intelligence (Videoconference)
January 31, 2019
"The Reflexive Compass helps us discern bias patterns early, take accountability, and measure impact."
Sandra CamachoCreating More Bias-Proof Designs
January 22, 2025
"When fellow co-workers label an individual as difficult, it’s hard not to treat that person as a problem."
Darian DavisLessons from a Toxic Work Relationship
January 8, 2024
"Providing more holistic recommendations helped us gain more trust and buy-in from stakeholders, increasing UX maturity."
Fisayo Osilaja[Demo] The AI edge: From researcher to strategist
June 4, 2024
"Empowering maker culture invites everyone to be part of a collective endeavor far beyond any individual."
Uday GajendarThe Wicked Craft of Enterprise UX
May 13, 2015
"Trust is often underestimated but is critical when designers face public critique and feedback."
Davis Neable Guy SegalHow to Drive a Design Project When you Don’t Have a Design Team
June 10, 2021
"Launching a design system is not a sprint, there’s no end, it’s always a continuous process."
Eniola OluwoleLessons From the DesignOps Journey of the World's Largest Travel Site
October 24, 2019
"Our two-way Jira integration allows you to link design activities directly with epics, user stories, and tasks."
Aurobinda Pradhan Shashank DeshpandeIntroduction to Collaborative DesignOps using Cubyts
September 9, 2022
