Summary
In this panel, design leaders at JPMorgan will discuss how we focus on people as the key pillar for the work and value we create for the organization. Join us for this interactive conversation with a moderated Q& from the audience.
Key Insights
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JP Morgan’s design team supports complex B2B financial services with a global and multidisciplinary approach.
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Design operations at JP Morgan has grown recently to enhance onboarding, retention, and reduce friction for designers.
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Diversity, equity, and inclusion are actively cultivated through ongoing conversations inspired by social events such as Black Lives Matter and Asian hate awareness.
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The designer of the future needs strong data skills to analyze and tell stories with data alongside traditional design capabilities.
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Flexibility and agility in skill development are critical for designers to adapt to evolving business and cultural contexts.
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Design ops is essential at scale to manage processes, tools, and people support, freeing leaders to focus on strategic and relational work.
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Digital transformation requires commitment beyond agency-level design by embedding customer obsession and cultural change in large organizations.
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Successful design practices blend diverse experience levels to balance cutting-edge knowledge with seasoned insight.
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Designers advocating for users of back-office systems can improve engagement by understanding and simplifying complex workflows.
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Large-scale design teams continue to evolve rapidly, highlighting no one organization has fully figured out optimal collaboration and growth models.
Notable Quotes
"Our small and mighty design system team supports over a thousand applications and more than 2,400 developers."
"When you see yourself in the workplace, you see possibility and engage more deeply."
"The designer of the future will be great at mining data and telling stories with it, balancing analytics with narrative."
"Flexibility is not an on-off switch, it’s like dials you calibrate over time in your design career."
"Design ops helps alleviate pain points so designers can become productive with the lowest amount of friction."
"It’s critical to get the right support and scaffolding for designers inside large enterprises to foster creativity and impact."
"Design ops and design leadership must work closely so leaders can focus on relationship building and strategic work."
"Digital transformation is about cultural change, new ways of working, and embedding customer obsession enterprise-wide."
"We welcome fresh perspectives with diverse backgrounds and don’t require prior financial services experience."
"No one organization has it figured out; we learn by sharing experiences and evolving continuously."
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