Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Research in the Automated Future
Gold
Friday, March 11, 2022 • Advancing Research 2022
Share the love for this talk
Research in the Automated Future
Speakers: Ovetta Sampson
Link:

Summary

Ovetta will talk with us about reinvigorating the practice by incorporating Design Anthropology into our research tool-kits and further broadening our set of methodologies to include new research methods for AI/ML design.

Key Insights

  • Design and research are inseparable and symbiotic in AI system development.

  • In an automated future, deciding what not to design is as important as what to design.

  • Machine learning models rely on historical data and lack active environmental interaction.

  • AI systems introduce multi-agency contexts where humans and machines share control.

  • Traditional software is static and task-based; AI is dynamic and decision-based.

  • Researchers must be highly literate in AI and data to influence fairness and reduce bias.

  • Design anthropology helps surface human values, culture, and rituals for AI design.

  • Explainability in AI models is critical but challenging, especially with deep learning.

  • Model governance provides external auditing to ensure fairness and equity in AI.

  • Future-oriented, speculative research is essential as users often can’t articulate AI needs upfront.

Notable Quotes

"Design is the conscious and intuitive effort to impose meaningful order to chaos."

"Research is design; they are two sides of the same coin."

"Our role as designers is to determine what technology should not do, not just what it can do."

"Machine learning focuses on problem solving based on past observation, not active interaction."

"The relationship between users and AI is multi-agency: the user, the machine, and the environment all have agency."

"Traditional software interaction is one-way; AI systems require two-way communication between user and machine."

"Nuance is the enemy of machine learning and AI."

"You cannot affect the outcome of a model at the end; you have to influence data collection first."

"Explainability means turning AI from a black box into a glass box through model governance."

"We must seek unexpressed rituals, cultures, values, and irrational practices that make us distinctly human."

Ask the Rosenbot
Angy Peterson
More Than Technology: Personalized Public Sector Experiences
2021 • Civic Design 2021
Gold
Mariah Hay
BUILD: Discussion
2018 • Enterprise Experience 2018
Gold
Uday Gajendar
Day 2 Welcome
2024 • Designing with AI 2024
Gold
Dana Bishop
2022: The Year UX Demonstrates its Business Impact
2022 • Advancing Research 2022
Gold
Christian Bason
Expand—Rethinking Design for Public Challenges (Videoconference)
2022 • Civic Design Community
Mac Smith
Measuring Up: Using Product Research for Organizational Impact
2021 • Advancing Research 2021
Gold
Kate Kalcevich
Integrating Accessibility in DesignOps
2024 • DesignOps 2024
Gold
Ashley Cortez
Shifting Toward Community-Led Innovation in Local Government
2021 • Civic Design 2021
Gold
Alla Weinberg
Healing Toxic Stress
2024 • DesignOps 2024
Gold
Sarah Barrett
AI in Real Life: Using LLMs to Turbocharge Microsoft Learn
2025 • Rosenfeld Community
Marc Majers
Interrupted UX - Add A Dose of Reality To Usability Testing
2022 • Advancing Research 2022
Gold
Ivana Ng
Level Up Your Program with ProductOps
2024 • Enterprise Experience 2020
Gold
Exploring DesignOps as a Business Strategic Function
2025 • DesignOps Community
Peter Merholz
Customer-Centered Design Organizations
2017 • Enterprise Experience 2017
Gold
Peter Morville
The Architecture of Understanding
2015 • Enterprise UX 2015
Gold
Yalenka Mariën
Designing for Digital Inclusion in the Belgian Government
2021 • Civic Design 2021
Gold

More Videos

Alex Hurworth

"When communities are engaged, conservation succeeds dramatically."

Alex Hurworth Bonnie John Fahd Arshad Antoine Marin

Designing a Contact Tracing App for Universal Access

October 23, 2020

Laine Riley Prokay

"Building connections early in their career could create even more opportunities further along their career path."

Laine Riley Prokay Lisa Gordon

Carving a Path for Early Career DesignOps Practitioners

September 9, 2022

Eniola Oluwole

"We stopped talking about patterns and consistency and started talking about scalability and speed to connect with stakeholders."

Eniola Oluwole

Lessons From the DesignOps Journey of the World's Largest Travel Site

October 24, 2019

Nathan Shedroff

"Strategy should be continuous, circular, and evolve with every action the organization takes."

Nathan Shedroff

Double Your Mileage: Use Your Research Strategically

March 31, 2020

Sam Proulx

"Mobile browsers are typically updated with the OS, reducing variability compared to desktop browser versions."

Sam Proulx

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

November 17, 2022

Feleesha Sterling

"Foundational research answers big, nebulous questions; rapid research focuses on specific usability questions."

Feleesha Sterling

Building a Rapid Research Program (Videoconference)

May 18, 2023

Neil Barrie

"Triple win cultural roles speak to what a company commits to, what users need, and wider cultural tensions."

Neil Barrie

Widening the Aperture: The Case for Taking a Broader Lens to the Dialogue between Products and Culture

March 25, 2024

John Devanney

"The real question is what is it about delivering the value of design at scale."

John Devanney

The Design Management Office

November 6, 2017

Katy Mogal

"The higher up you go, the more qualities like bravery matter compared to methodology."

Katy Mogal

But Do Your Insights Scale?

March 12, 2021