Rosenverse
Understanding the Strategy for Civic Design in a Complex City: Istanbul

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Understanding the Strategy for Civic Design in a Complex City: Istanbul

Gold
Wednesday, November 16, 2022 • Civic Design 2022
Share the love for this talk
Understanding the Strategy for Civic Design in a Complex City: Istanbul
Speakers: Onur Kocan and Ayhan Ensici
Link:

Summary

Depending on where you are in the world, there are several reasons why civic design has become a valuable methodology for governments. Within the scope of our work in Istanbul, We will talk about increasing the capacity of institutions producing and providing public services to create innovative services, system design, and adapting civic design models to innovative service development processes for local governments in developing countries.

Key Insights

  • Henry Prost's urban plan for Istanbul, while preserving historical sites, imposed heavy, interventionist changes that disrupted the city's social fabric.

  • Istanbul's population growth and sociological shifts since the 1980s created new urban challenges that traditional city planning has struggled to address.

  • Governance in Istanbul is highly fragmented, with 39 districts each influenced by different political parties, complicating unified civic design efforts.

  • Public participation in Istanbul's urban design projects is limited, often restricted to selected stakeholders rather than inclusive community engagement.

  • Existing public innovation practices focus too much on complaint collection instead of structured user research and value creation.

  • Typical idea workshops and urban design competitions tend to prioritize expert imagination over actual citizen needs and involvement.

  • The speakers advocate for a human-centered, holistic civic design methodology that involves students and non-political groups as active participants.

  • Iterative testing with lead users and low to high fidelity prototyping is essential to creating sustainable and well-accepted public services.

  • Traffic congestion, partly caused by private vehicle overuse and inadequate parking, is a pressing urban problem targeted by the new Park and Ride project.

  • Institutional challenges such as budget constraints, lack of qualified staff, and ideological barriers hinder implementation of innovative civic design solutions.

Notable Quotes

"Finding the balance between transformation and preservation is a delicate issue in Istanbul."

"Prost's master plan imposed a heavy interventionist burden on the historical structure of the city."

"Some old fashioned solutions bring new problems for Istanbul."

"Unmanaged challenges reduce the quality of life in society."

"Political parties at the provincial level have their own mandates, which complicates unified service design."

"Public participation started being considered only in the last 10 years in Istanbul."

"Urban design competitions are declared public, but only expert architects or designers can participate."

"Current projects mostly focus on collecting complaints rather than understanding the state."

"We want to develop a civic design methodology compatible with Istanbul’s current conditions."

"Testing and implementation processes require sustainable, acceptable approaches using prototype iterations and user feedback."

Ask the Rosenbot
Sahibzada Mayed
Cultivating Design Ecologies of Care, Community, and Collaboration
2023 • DesignOps Summit 2023
Gold
Steve Portigal
Looking Back…to Look Ahead
2024 • Advancing Research 2024
Gold
Nathan Shedroff
Redefining Value: Bridging the Innovation Culture Divide
2015 • Enterprise UX 2015
Gold
Josina Vink
Navigating the pitfalls of systems thinking in service design
2024 • Advancing Service Design 2024
Gold
Bram Wessel
Enterprise Information Architecture
2020 • Enterprise Community
Kit Unger
Theme 3 Intro
2022 • Design at Scale 2022
Gold
Tiffany Cheng
Designing in a Pandemic: Integrating Speed and Rigor
2022 • Design at Scale 2022
Gold
Bria Alexander
Opening Remarks
2024 • Advancing Research 2021
Gold
Gabriela Barneva
Operationalizing Inclusive Design in Design Ops
2025 • DesignOps Summit 2025
Gold
Alba Villamil
Stereotyped by Design: Pitfalls in Cross-Cultural User Research
2020 • Advancing Research 2020
Gold
Dave Hora
A Research Skills Evolution
2021 • Advancing Research 2021
Gold
Scott Plewes
Why Isn't Your UX Approach Going Viral?: A Mathematical Model
2023 • Advancing Research 2023
Gold
Jonathon Colman
How to Maximize the Impact of Content Design
2024 • DesignOps Summit 2020
Gold
Jamie Beck Alexander
How can you find your role in climate?
2024 • Climate UX Interest Group
Brigette Metzler
Research Repositories: A global project by the ResearchOps Community
2020 • Advancing Research Community
Benjamin Real
Showing the Value of DesignOps by Not Having a DesignOps Team
2020 • DesignOps Summit 2020
Gold

More Videos

Carl Turner

"I found the problem solver in the UI developer and identified the project’s sponsor who really felt the pain."

Carl Turner

You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project

March 28, 2023

Karen Pascoe

"If your leadership isn’t aligned to your agenda, it’s vital to negotiate and influence to bring them on board."

Karen Pascoe

Developing Experience Teams and Talent in the Enterprise

June 8, 2016

Jilanna Wilson

"We share the inconvenience of meeting times across time zones, alternating so no one team always bears it."

Jilanna Wilson

Distributed Design Operations Management

October 23, 2019

Shawna Hein

"Designers contribute experimental patterns back to the design system early, making their work visible even before full validation."

Shawna Hein Kevin Hoffman

Create a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts

November 17, 2022

Barb Spanton

"You need to find your own mattress—a grounding purpose or phrase—that you can rely on when progress feels hopeless."

Barb Spanton

Doing Work That Matters: A Look Beyond The Idealistic Notion of 'Doing Meaningful Work'

June 10, 2022

Briana Thomas

"If a feature didn’t align with our core UX principles, it probably didn’t belong in our application."

Briana Thomas

The Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams

September 24, 2024

Gina Mendolia

"Provoking and reframing perspective helps teams get unstuck by thinking in new and surprising ways."

Gina Mendolia

Therapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems

December 3, 2024

Lija Hogan

"We need to become data ethicists and curators, not just data vacuum cleaners, to prioritize quality data."

Lija Hogan Milan Mijatovic Sam Proulx Louis Rosenfeld

Three Years Out: Perspectives on the Near-Term Future of User Research

March 15, 2024

John Calhoun

"If nobody owns the onboarding experience, it likely won’t get done or get the energy it deserves."

John Calhoun Rachel Posman

Two Sides of the DesignOps Coin: Teams Ops and Product Ops

January 8, 2024