Understanding the Strategy for Civic Design in a Complex City: Istanbul
Summary
Depending on where you are in the world, there are several reasons why civic design has become a valuable methodology for governments. Within the scope of our work in Istanbul, We will talk about increasing the capacity of institutions producing and providing public services to create innovative services, system design, and adapting civic design models to innovative service development processes for local governments in developing countries.
Key Insights
-
•
Henry Prost's urban plan for Istanbul, while preserving historical sites, imposed heavy, interventionist changes that disrupted the city's social fabric.
-
•
Istanbul's population growth and sociological shifts since the 1980s created new urban challenges that traditional city planning has struggled to address.
-
•
Governance in Istanbul is highly fragmented, with 39 districts each influenced by different political parties, complicating unified civic design efforts.
-
•
Public participation in Istanbul's urban design projects is limited, often restricted to selected stakeholders rather than inclusive community engagement.
-
•
Existing public innovation practices focus too much on complaint collection instead of structured user research and value creation.
-
•
Typical idea workshops and urban design competitions tend to prioritize expert imagination over actual citizen needs and involvement.
-
•
The speakers advocate for a human-centered, holistic civic design methodology that involves students and non-political groups as active participants.
-
•
Iterative testing with lead users and low to high fidelity prototyping is essential to creating sustainable and well-accepted public services.
-
•
Traffic congestion, partly caused by private vehicle overuse and inadequate parking, is a pressing urban problem targeted by the new Park and Ride project.
-
•
Institutional challenges such as budget constraints, lack of qualified staff, and ideological barriers hinder implementation of innovative civic design solutions.
Notable Quotes
"Finding the balance between transformation and preservation is a delicate issue in Istanbul."
"Prost's master plan imposed a heavy interventionist burden on the historical structure of the city."
"Some old fashioned solutions bring new problems for Istanbul."
"Unmanaged challenges reduce the quality of life in society."
"Political parties at the provincial level have their own mandates, which complicates unified service design."
"Public participation started being considered only in the last 10 years in Istanbul."
"Urban design competitions are declared public, but only expert architects or designers can participate."
"Current projects mostly focus on collecting complaints rather than understanding the state."
"We want to develop a civic design methodology compatible with Istanbul’s current conditions."
"Testing and implementation processes require sustainable, acceptable approaches using prototype iterations and user feedback."
Or choose a question:
More Videos
"Working at a government institution isn’t linear. Some projects might work out. Some simply won’t."
Sofía Delsordo Kassim VeraPublic Policy for Jalisco's Designers to Make Design Matter
December 8, 2021
"Healthy debate is key, and we should be biased toward a successful outcome, not our own ideas."
Product and Design at Bloomberg: A 15-year Evolution
December 6, 2022
"Research is a sales role at its heart, delivering value to people to drive sustainable growth."
Liza Pemstein Jane DavisScaling Research Via an Ops First Model at Clever
March 27, 2023
"The UK Government Digital Service launched 10 years ago, kicking off a new era in digital public service."
Kara KaneTheme One Intro
November 16, 2022
"You have to check the AI’s work and provide feedback—just like you would with a human assistant."
Mark Interrante Harry MaxAI for Prioritization (3rd of 3 seminars)
July 11, 2024
"Sometimes accessibility isn’t perfect, but consistency lets me shop on Amazon in my sleep because of muscle memory."
Sam ProulxOnline Shopping: Designing an Accessible Experience
October 3, 2023
"Most product managers are wide, most UX and engineers are deep — that’s just the nature of the roles."
Rich MironovHow Can Product Managers and UXers Help Each Other (and Why are Product Folks so Annoying Sometimes)?
December 6, 2022
"Why the hell would you wanna move the furniture?—Gropius on design arrogance."
Juhan SoninDesign Now! The Agenda for Action
September 4, 2025
"Many ride sharing apps didn’t launch SOS features until after widespread reports of harassment, even though the problem was longstanding."
Mansi GuptaDrawing from Feminist Practice to Make Inclusive Design Operational
September 9, 2022
Latest Books All books
Dig deeper with the Rosenbot
What is automation bias and how can UX design mitigate its risks in AI-augmented clinical decision support?
How do I handle credibility challenges and emotional barriers when working with medical professionals?
What are effective ways to network or build community when transitioning to a new industry?