Rosenverse
Understanding the Strategy for Civic Design in a Complex City: Istanbul

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Understanding the Strategy for Civic Design in a Complex City: Istanbul

Gold
Wednesday, November 16, 2022 • Civic Design 2022
Share the love for this talk
Understanding the Strategy for Civic Design in a Complex City: Istanbul
Speakers: Onur Kocan and Ayhan Ensici
Link:

Summary

Depending on where you are in the world, there are several reasons why civic design has become a valuable methodology for governments. Within the scope of our work in Istanbul, We will talk about increasing the capacity of institutions producing and providing public services to create innovative services, system design, and adapting civic design models to innovative service development processes for local governments in developing countries.

Key Insights

  • •

    Henry Prost's urban plan for Istanbul, while preserving historical sites, imposed heavy, interventionist changes that disrupted the city's social fabric.

  • •

    Istanbul's population growth and sociological shifts since the 1980s created new urban challenges that traditional city planning has struggled to address.

  • •

    Governance in Istanbul is highly fragmented, with 39 districts each influenced by different political parties, complicating unified civic design efforts.

  • •

    Public participation in Istanbul's urban design projects is limited, often restricted to selected stakeholders rather than inclusive community engagement.

  • •

    Existing public innovation practices focus too much on complaint collection instead of structured user research and value creation.

  • •

    Typical idea workshops and urban design competitions tend to prioritize expert imagination over actual citizen needs and involvement.

  • •

    The speakers advocate for a human-centered, holistic civic design methodology that involves students and non-political groups as active participants.

  • •

    Iterative testing with lead users and low to high fidelity prototyping is essential to creating sustainable and well-accepted public services.

  • •

    Traffic congestion, partly caused by private vehicle overuse and inadequate parking, is a pressing urban problem targeted by the new Park and Ride project.

  • •

    Institutional challenges such as budget constraints, lack of qualified staff, and ideological barriers hinder implementation of innovative civic design solutions.

Notable Quotes

"Finding the balance between transformation and preservation is a delicate issue in Istanbul."

"Prost's master plan imposed a heavy interventionist burden on the historical structure of the city."

"Some old fashioned solutions bring new problems for Istanbul."

"Unmanaged challenges reduce the quality of life in society."

"Political parties at the provincial level have their own mandates, which complicates unified service design."

"Public participation started being considered only in the last 10 years in Istanbul."

"Urban design competitions are declared public, but only expert architects or designers can participate."

"Current projects mostly focus on collecting complaints rather than understanding the state."

"We want to develop a civic design methodology compatible with Istanbul’s current conditions."

"Testing and implementation processes require sustainable, acceptable approaches using prototype iterations and user feedback."

Ask the Rosenbot
Samuel Proulx
Designing for Disability, Innovating for Everyone
2025 • Advancing Research 2025
Gold
Christopher Geison
Theme 1 Intro
2024 • Advancing Research 2024
Gold
Michelle Chin
The DesignOps Starter Kit
2021 • DesignOps Summit 2021
Gold
Mila Kuznetsova
How Lessons Learned from Our Youngest Users Can Help Us Evolve our Practices
2022 • Advancing Research 2022
Gold
John Donmoyer
Shipping your code generation experiments to production
2025 • Designing with AI 2025
Gold
Wyatt Hayman
Global Research Panels
2020 • DesignOps Community
Dan Hill
Designing for the infrastructures of everyday life
2024 • Designing with AI 2024
Gold
Erin Hauber
Design is Not the Frosting on the Scaled Agile Layer Cake
2019 • DesignOps Summit 2019
Gold
Jemma Ahmed
Collaboration: learning from other fields beyond our own [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Bria Alexander
Opening Remarks
2021 • DesignOps Summit 2021
Gold
Kara Kane
Theme One Intro
2022 • Civic Design 2022
Gold
Jay Bustamante
Navigating the Ethical Frontier: DesignOps Strategies for Responsible AI Innovation
2023 • DesignOps Summit 2023
Gold
Erin Hoffman-John
This Game is Never Done: Design Leadership Techniques from the Video Game World
2017 • DesignOps Summit 2017
Gold
Alan Williams
Designing essential financial services for those in need
2022 • Civic Design Community
Laura Smith
Embedding Service Design and Agile Practice within UK Planning Teams to Create Services that Last
2024 • Advancing Service Design 2024
Gold
Harry Max
Priority Zero: Some Things are More Equal than Others
2016 • Enterprise UX 2016
Gold

More Videos

Erin Hauber

"The lawyer got to be the guy who said yes and, not just the guy who said no."

Erin Hauber

Design is Not the Frosting on the Scaled Agile Layer Cake

October 24, 2019

Megan Kierstead

"Confidence doesn’t dull criticality; self-doubt is a statement about your own worth, which we want to reduce."

Megan Kierstead

You Are a Badass at UX: Overcoming Imposter Syndrome

March 10, 2021

Maggie Dieringer

"We maintain structured flexibility so we can move people where the work is regardless of politics or whatever else is going on."

Maggie Dieringer

Creating Consistency Through Constant Change

January 8, 2024

Meaghan Waters

"We’ve seen organizations try to run 52 projects with only 36 teams—distraction at its worst."

Meaghan Waters Fotina Koutropoulous

Lack of Product Thinking will Doom Your Legacy Modernization

June 9, 2021

Jemma Ahmed

"Brand is not just what you say, it’s what you do — your product and design live and breathe the brand."

Jemma Ahmed

Bringing together market and user research

October 17, 2019

Maria Taylor

"Self-efficacy boosts motivation to share knowledge by increasing confidence in one’s ability to perform that sharing."

Maria Taylor

Knowledge is Power: Managing the Lifeblood of the Design Org

October 3, 2023

Sam Proulx

"Simulation or personas can never replace testing with real users to build empathy and get accurate results."

Sam Proulx

Understanding Screen Readers on Mobile: How And Why to Learn from Native Users

June 6, 2023

Catherine Blizzard

"We threw out the team structure and started to commission work based on the multiple skills needed for each project."

Catherine Blizzard

Using Integrated Insight to Drive Growth

March 10, 2022

Randolph Duke II

"Research is about being ready for anything, even what you didn’t imagine."

Randolph Duke II

War Stories LIVE! Randy Duke II

March 30, 2020