Summary
The speaker opens by reflecting on the insight and research community's strong desire to grow and evolve, especially in challenging times like 2020, to better amplify the voices of those they seek to understand. Emphasizing the community's introspection and bravery, the talk introduces speakers Catherine Andrew, Zen, and Kathleen, who share their experiences integrating research functions, applying trauma-informed practices, learning science, and redefining the identity of researchers. The sessions focus on learning from adjacent fields and the power of collective growth despite discomfort. Ultimately, the talk celebrates the community’s resilience, humbleness, and courage to challenge conventional wisdom to create meaningful change and advance the research field.
Key Insights
-
•
The insight community is at a tipping point, balancing past progress with a hunger to address what remains to evolve.
-
•
Despite the challenges of 2020, researchers show renewed commitment and bravery to do things differently.
-
•
Introspection and humility are vital before researchers can authentically amplify others' stories.
-
•
Catherine Andrew shares experiences on integrating research and analytics teams to improve insights.
-
•
Learning from adjacent fields like trauma-informed practice and learning science broadens research approaches.
-
•
Redefining who researchers are is crucial for advancing research impact, as Kathleen discusses.
-
•
Embracing discomfort during learning leads to meaningful change in research methods and mindsets.
-
•
The collective journey of learning from others strengthens the research community’s ability to lead with compassion.
-
•
Leadership in research involves prioritizing the stories and truths of the people studied over traditional metrics.
-
•
Bravery to challenge conventional wisdom and face reality as it is drives innovation in insights.
Notable Quotes
"The insight field is looking at itself as almost at a tipping point."
"Folks were looking at 2020 with renewed commitment and bravery to do things differently despite the knocks."
"How can we teach others about the vital stories without first becoming learned ourselves."
"There is power in the togetherness of learning from others."
"We are here to share a journey to change and advancement of not just our own practices but the research field as a whole."
"Bravery means being unafraid to buck conventional wisdom and see the world as it truly is."
"The passion for doing things differently in this community blew my mind."
"Embracing discomfort often leads to change."
"Better sharing the stories of those we seek to understand helps us lead with their truths."
"The care, compassion and open heart our speakers bring help us all advance research."
Or choose a question:
More Videos
"If designers spend more time talking about titles than their work, we’re just gazing into our navels."
Adam Cutler Karen Pascoe Ian Swinson Susan WorthmanDiscussion
June 8, 2016
"Playing politics in UX leadership is about maximizing relationships ethically to advance your agenda, not about being underhanded."
Peter MerholzThe Trials and Tribulations of Directors of UX (Videoconference)
July 13, 2023
"Nobody knows who’s supposed to decide what around digital, and that’s the problem."
Lisa WelchmanCleaning Up Our Mess: Digital Governance for Designers
June 14, 2018
"The time for action is now, and it must be collaborative."
Vincent BrathwaiteOpener: Past, Present, and Future—Closing the Racial Divide in Design Teams
October 22, 2020
"The greatest sign of success for a teacher is just to be able to say the children are now working as if I did not exist."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Factory owners manipulated people’s time so much that workers were afraid to carry a watch."
Tricia WangSpatial Collapse: Designing for Emergent Culture
January 8, 2024
"Proto personas created by cross-department participants helped us build unbiased, relevant survey questions."
Edgar Anzaldua MorenoUsing Research to Determine Unique Value Proposition
March 11, 2021
"Our brains are terrible at operating only on one type of information, whether object-oriented or context-oriented."
Designing Systems at Scale
November 7, 2018
"A lot of developers are way too confident they write perfect code; testing bug fixes often reveals hidden issues."
Erin WeigelGet Your Whole Team Testing to Design for Impact
July 24, 2024
