Crystal Yan
Product Lead, New Initiatives, Remitly
Crystal Yan is a product and design leader focused on empowering high impact organizations to be more customer-centric with human-centered design. Currently, she is a Product Lead at Remitly in Seattle, launching new financial services products and businesses serving immigrants, and an independent consultant advising technology companies and coaching product teams. Previously, she led product and UX teams at the United States Digital Service in Washington DC, where she worked at USCIS to reduce the asylum backlog for the US asylum program for 729,000 asylum seekers, and at CMS to make it easier for Medicare to pay for value-based care for 57 million patients. She has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Mexico, Chile, China, India, Ireland, Germany, Norway, Portugal, and the UK.
Rosenverse talks by Crystal:
" Having a leader publicly and privately recognize time spent on research engagement gives people the permission they need. "
Building a Customer-Centric Culture
March 30, 2020
" I’ve often been the first person on a design team in design ops, and acting like a designer helped me gain trust quickly. "
The Bigger Picture: A Panel Discussion
October 23, 2019
