Jess Greco
Director, Product Experience Design, Mastercard
Jess is an experience design and research leader with deep experience in tying customer insights into business priorities that drive design-led organizational change. She has a proven track record in creating an environment that fosters team collaboration and builds design maturity. Her experience is a mix of consumer and enterprise work across industries including financial services, payments, insurance, consulting, healthcare, education and media.
Rosenverse talks by Jess:
" You can’t just run these metrics once — over time, this builds benchmarks and drives continuous improvement. "
Driving Change with CX Metrics
June 7, 2023
" The Guild is much more than a community; we are shifting incentives strategically to enable better product decisions. "
Creating a Basis for Change: Scaling Design Maturity
June 8, 2022
