Jess Greco
Director, Product Experience Design, Mastercard
Jess is an experience design and research leader with deep experience in tying customer insights into business priorities that drive design-led organizational change. She has a proven track record in creating an environment that fosters team collaboration and builds design maturity. Her experience is a mix of consumer and enterprise work across industries including financial services, payments, insurance, consulting, healthcare, education and media.
Rosenverse talks by Jess:
" If I had waited for someone else to give me permission, I'd still be waiting. We'd all be waiting. "
Claiming your power: Practical tools for amplifying your unique voice
March 13, 2025
" Just throwing numbers at people does not engage them; pairing data with personal stories or quotes makes the findings resonate. "
Day 3 Theme Panel
March 13, 2025
" Concept Desirability Scores take about eight days and can replace months of traditional research for early risk identification. "
Driving Change with CX Metrics
June 7, 2023
" Changing outcomes means changing incentives on all fronts to shift the culture effectively. "
Creating a Basis for Change: Scaling Design Maturity
June 8, 2022
