Jim Kalbach

" Work has a social element – connection is one of the biggest things people feel is missing. "

" Jobs to be done expunges technology and products from its language to focus on what the individual is trying to achieve. "

" That unit there is kind of like a sprint. "

" UX skillsets let us add value from day one in social impact contexts. "

" I feel like I helped to create the environment that that came from, so I certainly have responsibility. "

" Without these rules and conventions, we wouldn’t be able to improvise. "