Rosenverse
Jazz Improvisation as a Model for Team Collaboration

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Jazz Improvisation as a Model for Team Collaboration

Gold
Monday, November 6, 2017 • DesignOps Summit 2017
Share the love for this talk
Jazz Improvisation as a Model for Team Collaboration
Speakers: Jim Kalbach
Link:

Summary

Great collaboration is the secret sauce of successful development teams. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session will demonstrate how the dynamics of jazz improvisation serve as a model for better teamwork with live music on stage. The lessons from jazz are particularly important for design, much of which involves collaborating with others: gathering requirements from stakeholders, ideating in project teams, and iterating with developers. Great design requires practitioners to be not only skilled craftsmen equipped with the right tools, but also expert collaborators and facilitators. Jazz gives us a model to help us move in that direction in an modern, agile way. Jim Kalbach will be joined by three special guests.

Key Insights

  • •

    Jazz musicians rely on established rules like the head-solo-head structure to enable spontaneous creativity.

  • •

    Patterns such as the 251 chord progression form a vital library for jazz improvisation and can be drawn from lifelong practice.

  • •

    Jazz soloists often quote familiar melodies and TV themes as playful, recognizable patterns embedded in their solos.

  • •

    Embracing uncertainty is a core mindset in jazz, allowing musicians to improvise without knowing the outcome upfront.

  • •

    Miles Davis famously turned a wrong note played by Herbie Hancock into a creative opportunity, illustrating that there are no mistakes, only missed opportunities.

  • •

    Empathy and deep listening ('big ears') enable musicians to adapt to one another in real time and maintain a cohesive group sound.

  • •

    Turn-taking and timing are governed by universal, often unspoken, rules that make jazz jams smooth across cultures.

  • •

    The shared framework in jazz parallels design ops providing structure so designers can innovate within known constraints.

  • •

    Live jazz bands can spontaneously perform legendary music without rehearsal by leveraging trust, empathy, and shared frameworks.

  • •

    Trust and humility, fostered through empathy, help musicians and teams handle mistakes and uncertainties productively.

Notable Quotes

"We have never played together before and never rehearsed, yet we pulled off a great rendition spontaneously."

"Miles Davis gave the musicians the music as they entered the studio, and most first takes were the final ones."

"In jazz, the structure is head, I solo, you solo, then back to head—repeated often and universally."

"Without these rules and conventions, we wouldn’t be able to improvise."

"Jazz soloists draw from a lifetime of patterns, sometimes quoting TV theme songs like the Muppets or Sanford and Son."

"There are no mistakes in jazz, just missed opportunities."

"Embracing uncertainty means diving in without knowing the outcome and creating something new every time."

"Having big ears means listening more to others than to yourself during a performance."

"Empathy in jazz means the band is in it together—when someone plays a wrong chord, the rest adapt and turn it into an opportunity."

"Design ops’ job is like jazz rules—it provides a framework so creativity can flow without worrying about inventing structure mid-process."

Ask the Rosenbot
Uday Gajendar
From AI to Zeitgeist: Theory as the design antidote to AI hype
2025 • Rosenfeld Community
Asia Hoe
Partnering with Product: A Journey from Junior to Senior Design
2023 • Design in Product 2023
Gold
Lavrans Løvlie
Ask me anything – Authors of Service Design: From Insight to Implementation
2025 • Advancing Service Design 2025
Gold
Aras Bilgen
Research Democratization: A Debate
2023 • Advancing Research 2023
Gold
Alla Weinberg
Healing Toxic Stress
2024 • DesignOps Summit 2024
Gold
Courtney Kaplan
Taking it to the next level: Career paths in DesignOps
2018 • DesignOps Summit 2018
Gold
Alana Washington
Theme 3 Intro
2021 • DesignOps Summit 2021
Gold
Nova Wehman-Brown
We've Never Done This Before
2019 • Enterprise Experience 2019
Gold
Jon White
Unsticking Research for Better Information Flow
2026 • Advancing Research 2026
Gold
Craig Villamor
Design Systems for Ethical Design
2023 • Enterprise Community
Mike Davidson
Fireside Chat
2022 • Advancing Research 2022
Gold
Jemma Ahmed
Convergent Research Techniques in Customer Journey Mapping
2020 • Advancing Research 2020
Gold
Kara Kane
Theme One Intro
2022 • Civic Design 2022
Gold
Fisayo Osilaja
[Demo] The AI edge: From researcher to strategist
2024 • Designing with AI 2024
Gold
Sam Proulx
Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users
2021 • DesignOps Summit 2021
Gold
Bria Alexander
Opening Remarks
2022 • DesignOps Summit 2022
Gold

More Videos

Shipra Kayan

"VOC wasn’t a replacement for user research, but an enhancer that captured nuggets researchers might miss during discovery."

Shipra Kayan

How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up

September 30, 2021

Peter Morville

"Changing culture is hard because we’re willing to change actions but resistant to changing beliefs."

Peter Morville

The Architecture of Understanding

May 13, 2015

Renee Reid

"I want people to question why I’m not in the room if I’m not there."

Renee Reid

Becoming a ResearchH.E.R (Highly Enterprise Ready)

June 3, 2019

Dane DeSutter

"Physical therapists see their hands as a golden resource and tend to resist technology that might replace that."

Dane DeSutter

Keeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not

March 26, 2024

Sam Proulx

"Sometimes accessibility isn’t perfect, but consistency lets me shop on Amazon in my sleep because of muscle memory."

Sam Proulx

Online Shopping: Designing an Accessible Experience

October 3, 2023

Andrew Custage

"It costs less to keep the customers you have than to acquire new ones."

Andrew Custage Michael Mallett

The Digital Journey: Research on Consumer Frustration and Loyalty

March 29, 2023

Shelby Switzer

"You can’t have a hackathon without free food."

Shelby Switzer

Making Space for Community Knowledge-sharing in a Distributed World

December 10, 2021

Llewyn Paine

"Volume is a losing game because we cannot outcompete full AI automation for sheer speed and quantity of insights."

Llewyn Paine

Coexisting with AI: A practical guide for researchers to navigate tools, ethics, and integration

March 11, 2025

Robin Beers

"Learning is the new knowing, and researchers are catalysts of organizational learning."

Robin Beers

Navigating organizational systems: Rethinking researcher’s role in driving change

March 13, 2025