Lada Gorlenko

" Designing for government means dealing with very difficult high-rank stakeholders. "

" Stakeholders owning analytics and feedback empowers them to continuously understand user needs. "

" The velocity of research will speed up with AI, but interpretation and recommendations remain human responsibilities. "

" We didn’t have a booth at the conference, we had an entire hallway filled with stations to hear customer stories. "

" Our retail colleagues became the digital frontline workers of the pandemic, pivoting overnight. "

" Building design communities in century-old companies requires bringing other disciplines into the fold. "