Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Look, Think, Act: The Futures-Smart Design Organization
Gold
Friday, October 1, 2021 • DesignOps Summit 2021
Share the love for this talk
Look, Think, Act: The Futures-Smart Design Organization
Speakers: April Reagan
Link:

Summary

Feel like foresight is best left to economists and business strategists? Think again. Fight your imposter syndrome to harness the power of futures-thinking in your design organization to imagine and pursue preferable futures in how you work, what you produce and even in your personal life. You do not have to stop the world to look, think and act – make the futures mindset a natural habit and make small actions today turn into a better world tomorrow.

Key Insights

  • The COVID-19 pandemic exposed a global unpreparedness for crises, leading to massive economic and social disruptions like the closure of 10 million small businesses in the US during 2020.

  • Despite current challenges, long-term global progress in vaccination, literacy, nutrition, and environmental protection shows hopeful trends that should inform futures thinking.

  • Futures thinking involves systematic steps: observing changes (signals), synthesizing insights, imagining scenarios, estimating potential outcomes, and selecting preferable futures to guide action.

  • Foresight is a collaborative team activity that benefits from diverse perspectives, enhancing innovation and reducing unintended negative consequences of design decisions.

  • Design leaders are uniquely positioned to integrate human-centric values, equity, and ethics into futures planning, influencing both organizations and broader society.

  • Technology, including AI, has great potential for good when designed with fairness, transparency, and in partnership with humans; otherwise, it risks reinforcing harm or inequality.

  • Social media and digital platforms can lead to unintended consequences such as misinformation and misuse, underscoring the importance of ethical foresight in design.

  • Organizations must develop cultures of futures literacy that embrace change, nurture creativity, and foster honest discussions about potential impacts and trade-offs.

  • Engaging citizens beyond traditional expertise in design and innovation processes leads to more inclusive, ethical, and socially responsible futures.

  • Planning across short, medium, and long-term horizons with an awareness of uncertainty helps organizations prepare for a range of possible futures and better navigate volatility.

Notable Quotes

"We’re living in a case study of a pandemic, and not one country was prepared for it—this is cemented truth."

"In 1800, 44% of children died before their fifth birthday; today, that number is just 4%—that’s dramatic progress."

"Futures thinking is a team sport—more ideas and perspectives lead to richer, more useful foresight."

"AI works best in partnership with humans, not instead of humans, especially when trained on fair and complete data."

"Design leaders have the unique role of advocating for human-centricity and equity in future innovation."

"We have to imagine all scenarios—from best case to worst case—to avoid unintended negative outcomes."

"The future can be scary to think about, but it shouldn’t be; there’s hope found in understanding where we’ve come from."

"We need broad engagement of citizens in futures conversations—beyond just design research—to make values-based decisions."

"The more you embrace change and the power of the pivot, the better you can navigate uncertain futures."

"We’re building bridges for those who come after us; our work isn’t just for now, but for the future generations."

Ask the Rosenbot
Michaela Mora
Advanced Concept Testing Approaches To Guide Product Development and Business Decisions
2022 • Advancing Research 2022
Gold
Amber Knabl
Empowering innovation: The critical role of inclusive product development in the AI era
2024 • Designing with AI 2024
Gold
Nick Cochran
Growing in Enterprise Design through Making Connections (Videoconference)
2019 • Enterprise Community
Onur Kocan
Understanding the Strategy for Civic Design in a Complex City: Istanbul
2022 • Civic Design 2022
Gold
Aditi Ruiz
Pulse Check: Empathy Mapping Your Product Manager, Pt. 2
2022 • Design in Product 2022
Gold
Mike Brzozowski
UX in everyday products: Empowering climate conscious choices (Videoconference)
2024 • Climate UX Interest Group (Rosenfeld Community)
Julie Baher
Culture Change—My Journey
2015 • Enterprise UX 2015
Gold
Tatyana Mamut
Opening Keynote: Breaking Conway's Law--or How to Work Differently and Not Ship Your Org Chart
2019 • Enterprise Experience 2019
Gold
Sara Asche Anderson
Not Your Ordinary Re-Brand: Design's Path to Driving Customer Obsession at Best Buy
2024 • Enterprise Experience 2020
Gold
Matt Duignan
Atomizing Research: Trend or Trap
2020 • Advancing Research 2020
Gold
Bria Alexander
Opening Remarks
2021 • DesignOps Summit 2021
Gold
Catherine Dubut
Bridging Physical and Digital Spaces: Approaches to Retail Service Design (Videoconference)
2021 • Enterprise Community
Yolanda Rankin
Black Feminist Epistemology as a Critical Framework for Equitable Design
2021 • Advancing Research 2021
Gold
Kavana Ramesh
Meaningful inclusion: Practicing accessibility research with confidence
2024 • DesignOps 2024
Gold
Libby Maurer
Treating Diversity & Inclusion in Hiring as a Design Problem (Videoconference)
2019 • Enterprise Community
Jill Fruchter
Inconvenient Insights: The Researcher's Role is to Stay Curious
2023 • Advancing Research 2023
Gold

More Videos

Jennifer Kanyamibwa

"I titled my speech a blueprint because it’s a series of lessons I’ve learned throughout my career."

Jennifer Kanyamibwa

Creating the Blueprint: Growing and Building Design Teams

November 8, 2018

Brigette Metzler

"We want to create clarity because lack of clarity is why we struggle with research repositories."

Brigette Metzler Dana Chrisfield

Research Repositories: A global project by the ResearchOps Community (Videoconference)

August 27, 2020

Carl Turner

"The project team gradually realized they were in charge of their own process and could get work done."

Carl Turner

You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project

March 28, 2023

John Mortimer

"Gina was closing the dots and shifting perspective from a designer closer to the business."

John Mortimer Milan Guenther Lucy Ellis Patrick Quattlebaum

Panel Discussion

December 3, 2024

Dante Guintu

"Onboarding is a marathon, not a sprint; knowledge needs to be spread out over a feasible timeline."

Dante Guintu

How to Crush the Talent Crunch

September 8, 2022

Richard Buchanan

"Design is a service profession, a humble profession, less significant than the lives of the people we serve."

Richard Buchanan

Creativity and Principles in the Flourishing Enterprise

June 15, 2018

Dan Willis

"Every speaker before me had these pristine backgrounds. I’m a slob and feeling really self-conscious about it."

Dan Willis

Theme 3: Intro

January 8, 2024

Dan Ward

"Failure cake helped us eat our feelings and provided comfort during hard moments."

Dan Ward

Failure Friday #1 with Dan Ward

February 7, 2025

Chris Geison

"What got us here won’t get us where we want to go."

Chris Geison

Theme Two Intro

March 28, 2023