Summary
In this session, we'll explore how a small UI design firm (30 headcount) developed a data-driven DesignOps practice. I'll demonstrate how we use automation and robust data pipelines to excel in managing and delivering large volumes of work. This talk also shows how we transform Figma’s comment feature into a powerful tool that integrates seamlessly with Trello, enabling our team to achieve high efficiency and precision, and to track everything in real-time without the usual administrative and logistical challenges. Automation and Custom Tooling: We leverage automation to ensure every process, from capturing to moving work, is streamlined and efficient. This approach helps us tackle the scalability of thousands of work cards without overwhelming our team. Data-Driven with a Soul: This talk addresses concerns around micromanagement and surveillance, illustrating how our methods support consistent delivery (with 95% confidence) without sacrificing the human aspect of our work.
Key Insights
-
•
Frost Design grew its team from 3 to 21 remote designers during the pandemic, enabling nationwide talent recruitment.
-
•
Their design ops uses a Kanban continuous delivery model instead of typical two-week sprints to suit volatile project conditions.
-
•
A custom AI-powered system parses Figma comment commands to automatically create and categorize work cards in Trello.
-
•
Real-time dashboards built on simple tech (API orchestration, Google Sheets) provide actionable insights to forecast delivery dates with 95% accuracy.
-
•
Monte Carlo simulations help model delivery probabilities, enabling data-driven project commitments without traditional time estimates.
-
•
Tracking cycle time across stages uncovers operational bottlenecks, such as labor-intensive refinement causing longer lead times.
-
•
Data-driven insights allow resource reallocation or training to smooth workloads and better negotiate delivery expectations with clients.
-
•
Measuring designer productivity combines time spent and output quality, avoiding extremes of overwork or misleading volume metrics.
-
•
Case studies of designers like Leia and Dawn demonstrate how data supports personalized intervention and eliminates inefficiencies.
-
•
Culture and human judgment are critical; data is used ethically to elevate talent uniqueness and prevent biases, rather than to surveil or reduce people to metrics.
Notable Quotes
"Designers, marketers—they can be talented or clever but it's not enough to be at the edge of greatness; we have to quantify the value we deliver."
"Our single mandate in design ops is to give designers more design time and remove distractions."
"Tracking and capturing the work can be a whole new work itself. People will abandon complicated processes."
"We found a solution in an odd place—the Figma comment box—where a bot creates cards automatically in 30 seconds."
"No more time-sucking, energy-depleting time estimation game; we use data-driven models for reliable results."
"Spending more time doesn't automatically make you productive; productivity must be measured by output and sustainable practice."
"Running people into the ground is bad for business; we need fair expectations and to support our talents."
"Our system is imperfect, but we embrace continuous 1% improvement every day towards being data-driven and design-driven."
"Behind the numbers are individuals with dreams and hopes, often misunderstood by their families who prefer traditional professions."
"Creating an equitable workplace demands systems and processes that enforce fairness, protect against bias, and reward silent producers."
Dig deeper—ask the Rosenbot:
More Videos
"Human translation is preferred for accuracy, though Google Translate is used occasionally for urgent needs."
Wyatt HaymanGlobal Research Panels (Videoconference)
August 8, 2020
"Our team does not actually build the components consumed by product teams due to how Adobe's teams are structured."
PJ Buddhari Nate BaldwinMeet Spectrum, Adobe’s Design System
June 9, 2021
"Exploring Wi-Fi-free zones in Toronto highlights citizen-driven desires to unplug and maintain data privacy in public spaces."
Sarah GallimoreInspire Progress with Artifacts from the Future
November 18, 2022
"Developing trust means showing you understand what it takes to get something shipped, that you’re reliable, and that people can be vulnerable with you."
Peter MerholzThe Trials and Tribulations of Directors of UX (Videoconference)
July 13, 2023
"Semiotics allows us to decode cultural shifts and understand where gender inequalities are embedded beneath the surface."
Dr. Jamika D. Burge Mansi GuptaAdvancing the Inclusion of Womxn in Research Practices (Videoconference)
September 15, 2022
"Pair designers so they review each other's work to reduce risk before going to stakeholders."
Amy MarquezINVEST: Discussion
June 15, 2018
"Games are not a point in time you run away from — you don’t just drop the cartridge and walk away."
Dane DeSutter Natalie Gedeon Deborah Hendersen Cheryl PlatzBeyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries (Videoconference)
May 17, 2024
"Stop saying rest is a luxury or a privilege. It is not. It is a human right."
Zariah CameronReDesigning Wellbeing for Equitable Care in the Workplace
September 23, 2024
"In design Ops, the same ADHD traits—like managing ambiguity and dynamic change—are often strengths."
Jessica NorrisADHD: A DesignOps Superpower
September 9, 2022
