Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Trauma-informed Research: A Panel Discussion (Videoconference)
Thursday, October 7, 2021 • Advancing Research Community
Share the love for this talk
Trauma-informed Research: A Panel Discussion (Videoconference)
Speakers: Matt Bernius , Sarah Fathallah , Hera Hussain and Jessica Zéroual-Kara
Link:

Summary

The unfolding epidemics and crises of the last year and a half provide stark reminders that no person or setting is ever safe from the impacts of traumas. Now more than ever, it’s critical for us as researchers to anticipate and plan for the realities of trauma as it emerges in our work (and in ourselves). Join us for a discussion of how the panelists came to embrace trauma-informed practices and how they have led to changes in the way we approach our work. Being trauma-informed and -responsive is not a destination but rather a constant state of becoming. You’ll leave with the information you need to start this journey in your own practice.

Key Insights

  • Including people with lived experience on research teams helps anticipate trauma triggers and design safer studies.

  • Allowing participants asynchronous, nonverbal, or self-paced storytelling can reduce retraumatization risks.

  • Cultural differences profoundly affect trauma expression, body language, and perceptions of research, requiring flexible approaches.

  • Trauma-informed design must recognize its limits and avoid replicating or legitimizing harmful systems, like prisons.

  • Self-care practices such as debriefs, breaks, and paired interviewing are critical to managing vicarious trauma among researchers.

  • Organizational policies, especially within HR, need trauma-informed reform to support employees holistically.

  • Trauma is present across all sectors and populations, even where not immediately obvious, so assume trauma might be present.

  • Repeatedly asking survivors to retell their trauma can be extractive; existing research should be reviewed first.

  • Consent is ongoing; researchers need to monitor participant discomfort actively and respect their agency to stop at any time.

  • Trauma-informed work is a continuous journey of learning, adaptation, humility, and cultural sensitivity—never a fixed state.

Notable Quotes

"Trauma is not so much an external event as how that event embeds an individual’s body."

"We have to be careful not to do trauma-extractive research—asking the same survivors repeatedly can harm."

"You can’t heal your way out of death or oppression by reforming oppressive systems, only dismantling them."

"If you work with humans, you’re working with trauma, even in sectors like tech or finance."

"People across cultures will view research in different ways, so learning those expectations is key."

"Sometimes survivors are excited if we wear formal clothes because it shifts power dynamics and honors them."

"Being trauma-informed means committing to not repeat traumatic experiences and moving toward healing."

"Consent is not just a checkbox; if you sense discomfort, it’s your responsibility to act ethically."

"Leadership has a big role in modeling vulnerability and creating an environment supportive of trauma-informed care."

"Trauma-informed practice is not a destination; it’s a lifelong process of becoming and adapting."

Ask the Rosenbot
Pippa Lomas
Paving the Path for Neurodiversity in Design
2023 • DesignOps Summit 2023
Gold
Kurdin Bazaz
Culture, DIBS & Recruiting
2021 • Design at Scale 2021
Gold
Louis Rosenfeld
Opening Remarks
2023 • DesignOps Summit 2023
Gold
Jen Crim
Culture, DIBS & Recruiting
2021 • Design at Scale 2021
Gold
Abbey Smalley
Scaling UX Past the Size of Your Team
2024 • Enterprise Experience 2020
Gold
Savannah Carlin
[Case Study] Don't botch the bot: Designing interactions for AI
2024 • Designing with AI 2024
Gold
Surya Vanka
Unleashing Swarm Creativity to Solve Enterprise Challenges
2021 • Design at Scale 2021
Gold
Stephen Pollard
Closing Keynote: Getting giants to dance - what can we learn from designing large and complex public infrastructure?
2017 • DesignOps Summit 2017
Gold
Sarah Brooks
Theme 3 Intro
2021 • Civic Design 2021
Gold
Dave Hora
A Research Skills Evolution
2021 • Advancing Research 2021
Gold
Theresa Marwah
How Atlassian is Operationalizing Respect in Research (Videoconference)
2020 • Advancing Research Community
Sha Hwang
The First Fifty Years of Civic Design
2022 • Civic Design 2022
Gold
Marjorie Stainback
Transforming Strategic Research Capacity through Democratization
2019 • DesignOps Summit 2019
Gold
Sarah Barrett
AI in Real Life: Using LLMs to Turbocharge Microsoft Learn
2025 • Rosenfeld Community
Nora Tejeda
Scaling Design Capabilities at BBVA Through a Self-service Design Model
2021 • Design at Scale 2021
Gold
Molly Fargotstein
Multipurpose Communication & UX Research Marketing (Videoconference)
2019 • DesignOps Community

More Videos

Verónica Urzúa

"Emotions are not universal at all; emotions and behaviors are constructed by the culture and society where they come from."

Verónica Urzúa Jorge Montiel

The B-side of the Research Impact

March 12, 2021

Michal Anne Rogondino

"Convincing defense contractors to adopt UX was slow because contracts were already signed years ago."

Michal Anne Rogondino

Saving Outer Space: The First UX Design System for Our Nation’s Satellites

January 8, 2024

Jemma Ahmed

"Better sharing the stories of those we seek to understand helps us lead with their truths."

Jemma Ahmed

Theme 2 Intro

March 10, 2022

Kara Kane

"Reflecting on work and careers is important so we can look towards the future armed with lessons from the past."

Kara Kane

Theme One Intro

November 16, 2022

Laine Riley Prokay

"We replaced soft skills with active listening to be more specific about what we were asking for."

Laine Riley Prokay

How DesignOps can Drive Inclusive Career Ladders for All

September 30, 2021

Laura Gatewood

"The bigger the impact, the higher the title the message should come from."

Laura Gatewood Laine Prokay

Beyond Buzzwords: Adding Heart to Effective Slack Communication

September 23, 2024

Caitlyn Hampton

"Working with other product designers as stakeholders lets you get to the point really quickly."

Caitlyn Hampton Monica Lee Jina Yoon

Compass 101: Growing Your Career In A Startup World

June 11, 2021

Hana Nagel

"We have to create safe spaces where people can make mistakes with low impact and learn from them."

Hana Nagel

Turning Research Ripples into Waves

November 8, 2018

Alexandra Schmidt

"Users have no choice but to adopt enterprise tools, so metrics like adoption and usage lose their meaning."

Alexandra Schmidt

Enterprise UX Playbook (Videoconference)

December 1, 2022