A Research Skills Evolution
Summary
How do we advance our professional practice, and decide where we invest in ourselves and our team? We start with a clear look at how our work is situated in the organization, and what it takes to build real impact through research. In this talk, Dave will walk through the core skill areas that researchers and research teams need to succeed in modern organizations, as developed from workshops involving almost 500 research practitioners. We will see how those skills evolve and support each other over time, and gain a new tool to 'map' a systems-view of professional growth, for individuals and for teams.
Key Insights
-
•
The Research Skills Framework was developed with input from almost 500 researchers across 30 cities worldwide.
-
•
The framework divides skills into 47 craft skills and 13 human skills, treating both as equally important.
-
•
Human skills in research, often labeled as 'soft skills,' are essential for making research usable and impactful within organizations.
-
•
Product analytics is a highly desirable skill that researchers want to develop more than they currently use it.
-
•
Research evangelization—the act of amplifying and sharing research within organizations—is rated as the most useful skill by experienced researchers.
-
•
Researcher growth progresses from focusing on individual task execution to influencing teams, products, and entire organizations.
-
•
Simon Wardley’s value chain and mapping techniques are adapted to visualize research skill development and organizational impact.
-
•
Foundational skills like coordination and data management remain necessary but should be delegated or streamlined to free time for strategic research work.
-
•
ResearchOps emerges as a function to manage foundational research tasks to help researchers focus on higher-order work.
-
•
The framework enables practical applications such as team retrospectives using skill mapping and the creation of adaptable research playbooks.
Notable Quotes
"Ten years ago, I did not know that we could do research as a job."
"As junior researchers, we mostly work on execution, while senior researchers own the whole process."
"Human skills are not just the soft mushy stuff or dark arts; they are equal partners to craft skills."
"Product analytics is much more desired than it is put into use right now among qualitative researchers."
"Research evangelization is the highest rated in usefulness among researchers with over 12 years’ experience."
"Growth as a researcher means expanding your sphere of influence from self to the entire organization."
"Basic coordinating and data management skills are foundational but not where researchers should spend most of their focus."
"ResearchOps came from the need to streamline these bottom of the chain foundational skills."
"You can create a strategic capability profile of your team by mapping skills and desired growth across members."
"This research skills framework could become a living language of practice that evolves with community contributions."
Or choose a question:
More Videos
"Our technical leads started attending other teams’ meetings, helping break down integration barriers."
Carl TurnerYou Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project
March 28, 2023
"Most employees take at least 90 days to onboard and another 90 days to become productive — that’s half a year before you see impact."
Karen PascoeDeveloping Experience Teams and Talent in the Enterprise
June 8, 2016
"When you remove nonverbal cues from communication, messages get easily misinterpreted."
Jilanna WilsonDistributed Design Operations Management
October 23, 2019
"Designers contribute experimental patterns back to the design system early, making their work visible even before full validation."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"The scoping of Canada’s COVID app protected people with new phones, but left vulnerable populations unserved."
Barb SpantonDoing Work That Matters: A Look Beyond The Idealistic Notion of 'Doing Meaningful Work'
June 10, 2022
"Dana is a reliable, solutions-oriented designer who prefers honest feedback but needs clear expectations."
Briana ThomasThe Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams
September 24, 2024
"In large complex systems, the dots are scattered across silos and time zones, making progress feel elusive."
Gina MendoliaTherapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
December 3, 2024
"Future UX includes designing for user discovery in conversational and augmented interfaces, not just clicks."
Lija Hogan Milan Mijatovic Sam Proulx Louis RosenfeldThree Years Out: Perspectives on the Near-Term Future of User Research
March 15, 2024
"A design ops career ladder can look like a step stool unless you create multiple tracks for growth and specialization."
John Calhoun Rachel PosmanTwo Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
Latest Books All books
Dig deeper with the Rosenbot
How can I structure research documentation to ensure insights are easily retrievable and actionable?
How can research and operations teams collaboratively evaluate new UXR tools for usability and operational fit?
How can measuring team behaviors instead of just results improve trust and performance in design ops?