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OKRs—Helpful or Harmful?
Summary
Join Bria Alexander, DesignOps 2022 curator, in conversation with Design Operations leaders Benson Low, Natalya Pemberton, and Stephanie Goldthorpe to discuss the help (or the harm) in setting OKRs.
Key Insights
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OKRs work best when teams feel ownership of the key results connected to organizational objectives.
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Enforcing OKRs individually across all roles can cause resistance, especially among junior engineers.
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OKRs are as much a mindset and a tool for collaborative alignment as a goal-setting framework.
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Language and framing of OKRs should be customer-centric and value-focused, not solely business outcomes.
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OKRs can foster cross-team conversations about interdependencies that did not exist previously.
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Measurement in OKRs can and should include qualitative, quantitative, milestone-based, and aspirational metrics.
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OKRs may not fit all organizations or teams; in such cases alternative goal-setting tools or prioritization models can be used.
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OKRs should be iterative with regular check-ins allowing teams to pivot based on outcomes and realities.
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Setting too many or unrealistic OKRs can demotivate teams; focus and selectivity are critical.
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Successful OKRs help design leaders secure a seat at the strategic table and influence broader organizational goals.
Notable Quotes
"When teams are connected to real strategic missions and own their key results, OKRs become positive."
"Junior engineers often resent having to create OKRs that feel disconnected from their day-to-day work."
"It's okay to try and mess up your OKRs in the first few quarters and learn from it."
"OKRs are not one-size-fits-all; you have to shape them based on your organizational context and culture."
"Language matters—make your OKRs user-centric and customer-focused to avoid them feeling like overhead."
"OKRs can sometimes suck the oxygen out of the room if they focus only on bottom-line results, missing process and experience."
"Celebrate progress continuously and use OKRs as a learning process to evolve goals and strategies."
"Accessibility is a great example where OKRs can unify multiple product and design teams to a non-negotiable standard."
"OKRs help highlight intentions to leadership and open up conversations that generate alignment and support."
"An OKR coach told us to think of OKRs like a health panel at a physical—you have KPIs for status and OKRs for change targets."
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