Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

Unique challenges of innovation in enterprises

Thursday, April 23, 2020 • Enterprise Community
Share the love for this talk
Unique challenges of innovation in enterprises
Speakers: Laura Klein
Link:

Summary

So many companies want to innovate in order to find new business models. But what happens when your company already has a business model? How do you disrupt your business model without destroying your business? Why would you even bother? Innovating inside an already successful company requires a new set of tools for overcoming internal resistance, not losing your current customer base, and knowing when to give up existing revenue streams. In this talk, Laura Klein, author of “Build Better Products” and “UX for Lean Startups” shares some tips for companies who want to find new business models before the old ones stop working.

Key Insights

  • Big companies want innovation but often resist necessary internal organizational changes.

  • Startups embrace uncertainty by 'jumping off the cliff,' whereas enterprises try to innovate mid-flight, making change more complex.

  • Stakeholders with vested interests in the status quo, such as skilled employees and departments, commonly resist innovation efforts.

  • Legal, HR, procurement, and marketing teams in large companies pose unique bureaucratic challenges to innovation not found in startups.

  • Securing dedicated, well-managed funding tied to reasonable learning milestones is critical for sustaining innovation in enterprises.

  • Executive-level buy-in, especially from the CEO, is essential to provide protection and resources for innovation efforts.

  • Big companies crave certainty, often requesting unrealistic plans like Gantt charts, which don’t align with the exploratory nature of innovation.

  • Involving all stakeholders early—including those likely to resist—reduces pushback and helps shape better solutions.

  • Incentive structures in large organizations often conflict with the risk-taking and uncertainty inherent in innovation.

  • Cultural resistance is rooted in people's identity and proven methods, not hatred for innovation; diplomacy and empathy are crucial.

Notable Quotes

"You are not the first person to try something like this, and they’re typically not looking forward to the next transformation."

"Nobody loves it when someone from another department shows up to tell people how to do their jobs better."

"Large companies demand certainty, but certainty is the opposite of innovation."

"Innovation is very much a team sport."

"Please don’t chop off that engine until the new one is built because you are not the only one on this plane."

"Lawyers, though nervous, can become some of the most reasonable people you deal with if you explain risks clearly."

"The incentive structure at a big company is set up to reward people for entirely different stuff than innovation requires."

"If you think innovation can happen without buy-in from the CEO, I would love to see that; I have not seen it work."

"People don’t actually hate innovation; they like their jobs and feel threatened by change."

"When things start to go bad, we’re going to pull the plug on it immediately—that helps build trust."

Ask the Rosenbot
Helen Armstrong
Augment the Human. Interrogate the System.
2023 • Enterprise UX 2023
Gold
Sarah Fathallah
Beyond insights: Rethinking the role of researchers as stewards of organizational wisdom
2025 • Advancing Research 2025
Gold
Jim Kalbach
Peace is waged with sticky notes: Mapping Real-World Experiences
2018 • Enterprise Experience 2018
Gold
Roberta Dombrowski
5 Reasons to Bring your Recruiting in House
2021 • DesignOps Summit 2021
Gold
Llewyn Paine
Day 1 Using AI in UX with Impact
2025 • Designing with AI 2025
Gold
Kyle Godbey
Non-linear service design for complex adaptive systems
2025 • Rosenfeld Community
Johanna Kollmann
Insights-Driven Product Strategy: Get your Research to Count
2022 • Design in Product 2022
Gold
Amy Jiménez Márquez
The Atypical UX Manager Path
2020 • Enterprise Community
Matt Bernius
Trauma-informed Research: A Panel Discussion
2021 • Advancing Research Community
Sofia Quintero
Beyond Tools: The Messy Business of Implementing Research Repositories
2022 • Advancing Research 2022
Gold
Etienne Fang
Power of Insights: Why sharing is better than silos with Uber’s Insights Platform
2019 • Advancing Research Community
Sol Mesz
Hands or Brains? How to Hire for Strategy, Strategically
2024 • Enterprise Experience 2020
Gold
Sheryl Cababa
Day 2 Panel
2024 • Designing with AI 2024
Gold
Deanna Zandt
The Unspoken Complexity of “Self-Care” with Deanna Zandt
2022 • Civic Design Community
Robin Beers
Panel: Excellence in Communicating Insights
2024 • Advancing Research 2024
Gold
Michaela Mora
Advanced Concept Testing Approaches To Guide Product Development and Business Decisions
2022 • Advancing Research 2022
Gold

More Videos

Taylor Jennings

"Slides are hitting a brick wall; video clips make findings much more interactive and engaging for stakeholders."

Taylor Jennings Joe Nelson Alex Knoll

Repository Retrospective: Learnings from Introducing a Central Place for UX Research

March 9, 2022

Nicole Aleong

"Not everyone has the same capacity to aspire to a future; this is critical when working with marginalized communities."

Nicole Aleong

Future Orientations to Everyday Life: Futures Anthropology as a Methodology

March 26, 2024

Jeff Gothelf

"Innovation is not a spice that you sprinkle on and suddenly magical new things come out."

Jeff Gothelf

Innovation Studios: the Engines of Enterprise Experimentation

May 14, 2015

Saara Kamppari-Miller

"Accessibility is more of a process than a result; it starts at the very beginning of product development with research including disabled users."

Saara Kamppari-Miller

DesignOps for Inclusive Design and Accessibility

May 26, 2022

Tess Dixon

"It’s the individuals who choose whether and how they take advantage of the opportunities you create."

Tess Dixon

C'mon Get Happy

September 29, 2021

Liam Thurston

"When your team sees themselves in your North Star and structure, they feel safe, secure, and inspired to stay."

Liam Thurston

Why Your Design Team Is Quitting, And How To Fix It

June 10, 2022

Ian Swinson

"If you’re amazing at your job but no one listens to your research or design, does it really have impact?"

Ian Swinson

Designing and Driving UX Careers

June 8, 2016

Leisa Reichelt

"At Atlassian, many confident non-researchers were already doing lots of research, which was an opportunity and a challenge."

Leisa Reichelt

Opening Keynote: Operating in Context

November 7, 2018

Rachael Greene

"Slowing down is hard in a capitalist economy that values speed, but patience and self-care are necessary."

Rachael Greene Alison Davis

Building a Design Ops Practice that Really Works (Most of the Time)

October 2, 2025