Alana Washington
Senior Design Manager, Uber Freight
Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight, is Chair of SF Design Week, and a curator for Rosenfeld's Design Ops Summit. Prior to Freight, she managed design teams at Capital One and GfK custom research; and worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.
Rosenverse talks by Alana:
" How do we organize, scale, and avoid burnout as a team of one? "
Theme 1: Introduction and Provocation
January 8, 2024
" After 90 days of our pilot, we saw double digit NPS improvement and on-time pick uptick. "
(Remote) Service Design: A Transformation Case Study
June 8, 2022
" We are not waxing poetic about futurism, but giving frameworks and best practices for where you are today and where you might go. "
Theme 3 Intro
October 1, 2021
