Alana Washington
Senior Design Manager, Uber Freight
Alana Washington is a design leader, strategist, and researcher with over a decade of experience in the field. She currently manages the Shipper Experience Design team at Uber Freight, is Chair of SF Design Week, and a curator for Rosenfeld's Design Ops Summit. Prior to Freight, she managed design teams at Capital One and GfK custom research; and worked in Organizational Effectiveness at HBO. She holds an MA in Industrial/Organizational Psychology from NYU.
Rosenverse talks by Alana:
" Without physical health, we cannot have creative health, and then we cannot have organizational health. "
Theme 1: Introduction and Provocation
January 8, 2024
" After 90 days, we had double-digit improvement on our NPS and a decreased operations cost per load. "
(Remote) Service Design: A Transformation Case Study
June 8, 2022
" One theme was very clear and that was around the future. "
Theme 3 Intro
October 1, 2021
" We’re seeing a bifurcated experience between teams ready for virtual work and those struggling with it. "
DesignOps Community Sensing Session
May 13, 2021
