Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Join us to explore the future of the DesignOps role, as well as the joys and challenges folks are facing in that role.
Key Insights
-
•
Design operations roles often start as teams of one, facing challenges in role definition and evangelism.
-
•
Strong leadership support vastly improves the impact and momentum of design ops teams.
-
•
Scaling design ops risks losing the human-centered element that makes the work effective and fulfilling.
-
•
There is a persistent tension between bureaucratic enterprise systems and startup agility in growing organizations.
-
•
Internal organizational operations directly impact the quality of external customer experiences.
-
•
Many design ops practitioners still struggle with insufficient resources and time to fulfill their ambitions.
-
•
The community values cohort-based learning and shared experiences to tackle common problems.
-
•
Post-pandemic work shifts introduce new complexities but also opportunities to rethink decision-making workflows.
-
•
The discipline maturity spectrum runs from just-starting roles to advanced, strategic partnerships with leadership.
-
•
Contributors find motivation by seeing their work as foundational bricks in ongoing organizational progress, even if not visible at every stage.
Notable Quotes
"Organizations aren’t suffering from a lack of ideas, they’re suffering from ways of working and culture that don’t allow good ideas to get heard."
"Operations internal to a company are inextricably linked with what is experienced by our customers."
"When those two things are not in harmony, frustration is felt both internally and externally."
"How do we scale without losing our humanity?"
"I’m a team of one. No one knows what I do. I don’t know what I do."
"Having a champion in leadership can make all the difference for design ops teams."
"The success of your work is in the building, laying foundational bricks even if you don’t see the final product."
"Returning to the office and how we hire will be critical factors in the near future of our work."
"We have a role potentially in dehumanizing the people we work with when adopting bureaucratic scaling systems."
"We see the conferences as polished snapshots of conversation that are happening in a community."
Or choose a question:
More Videos
"Knowledge multiplies the more it’s shared, it’s not a zero-sum game where someone loses power."
Jemma Ahmed Steve Carrod Chris Geison Dr. Shadi Janansefat Christopher NashDemocratization: Working with it, not against it [Advancing Research Community Workshop Series]
July 24, 2024
"It’s a constant balancing act wearing multiple hats like diplomat, facilitator, architect, and community manager."
Nina JurcicThe Design System Rollercoaster: From Enabler and Bottleneck to Catalyst for Change
October 3, 2023
"Can a designer make a pull request and have it reviewed? That open boundary between design and code is key to unlocking design system potential."
Nathan Curtis Nalini P. Kotamraju Jack Moffett Dawn ResselDiscussion
June 9, 2016
"If you can measure a thing doesn’t mean you should measure it."
Saara Kamppari-Miller Nicole Bergstrom Shashi JainKey Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
November 13, 2024
"Don’t forget the critical change agent persona — adoption and success was determined by the admin or practitioner users."
Malini RaoLessons Learned from a 4-year Product Re-platforming Journey
June 9, 2021
"Over 4,000 users volunteered to look at the beta version, giving us excellent data at scale."
Mackenzie Cockram Sara Branco Cunha Ian FranklinIntegrating Qualitative and Quantitative Research from Discovery to Live
December 16, 2022
"Day one of Design at Scale is going to be about ensuring craft on a massive scale."
Bria AlexanderOpening Remarks
June 9, 2021
"If the investment isn’t paying out, we actually recommend that you divert that investment to another area."
Jackie HoLead Effectively While Preserving Team Autonomy with Growth Boards
January 8, 2024
"We need to relentlessly ask: technology is the answer, but what is the question?"
Dan HillDesigning for the infrastructures of everyday life
June 4, 2024