Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Join us to explore the future of the DesignOps role, as well as the joys and challenges folks are facing in that role.
Key Insights
-
•
Design operations roles often start as teams of one, facing challenges in role definition and evangelism.
-
•
Strong leadership support vastly improves the impact and momentum of design ops teams.
-
•
Scaling design ops risks losing the human-centered element that makes the work effective and fulfilling.
-
•
There is a persistent tension between bureaucratic enterprise systems and startup agility in growing organizations.
-
•
Internal organizational operations directly impact the quality of external customer experiences.
-
•
Many design ops practitioners still struggle with insufficient resources and time to fulfill their ambitions.
-
•
The community values cohort-based learning and shared experiences to tackle common problems.
-
•
Post-pandemic work shifts introduce new complexities but also opportunities to rethink decision-making workflows.
-
•
The discipline maturity spectrum runs from just-starting roles to advanced, strategic partnerships with leadership.
-
•
Contributors find motivation by seeing their work as foundational bricks in ongoing organizational progress, even if not visible at every stage.
Notable Quotes
"Organizations aren’t suffering from a lack of ideas, they’re suffering from ways of working and culture that don’t allow good ideas to get heard."
"Operations internal to a company are inextricably linked with what is experienced by our customers."
"When those two things are not in harmony, frustration is felt both internally and externally."
"How do we scale without losing our humanity?"
"I’m a team of one. No one knows what I do. I don’t know what I do."
"Having a champion in leadership can make all the difference for design ops teams."
"The success of your work is in the building, laying foundational bricks even if you don’t see the final product."
"Returning to the office and how we hire will be critical factors in the near future of our work."
"We have a role potentially in dehumanizing the people we work with when adopting bureaucratic scaling systems."
"We see the conferences as polished snapshots of conversation that are happening in a community."
Or choose a question:
More Videos
"A 101 conversation over coffee yields better insights than written reviews in 360 assessments."
Adam Cutler Karen Pascoe Ian Swinson Susan WorthmanDiscussion
June 8, 2016
"Knowing your subject matter as a UX leader is just as important as knowing your craft."
Peter MerholzThe Trials and Tribulations of Directors of UX (Videoconference)
July 13, 2023
"Governance frameworks can facilitate whatever an organization wants to do, fast or slow, loose or tight."
Lisa WelchmanCleaning Up Our Mess: Digital Governance for Designers
June 14, 2018
"Every small action contributes to a larger impact in the fight against climate change."
Vincent BrathwaiteOpener: Past, Present, and Future—Closing the Racial Divide in Design Teams
October 22, 2020
"Engineers can be our biggest allies in making really important process changes."
Brenna FallonLearning Over Outcomes
October 24, 2019
"It’s human infrastructure—community organizing, unions, activists—that saves the day when other infrastructures break down."
Tricia WangSpatial Collapse: Designing for Emergent Culture
January 8, 2024
"Clusters describing demographics and behaviors alone were not enough; we needed emotional personas to find value propositions."
Edgar Anzaldua MorenoUsing Research to Determine Unique Value Proposition
March 11, 2021
"The toy shouldn’t be the goal of play, but a tool or a process that unlocks the unlimited possibilities set forth before a child."
Designing Systems at Scale
November 7, 2018
"Randomization is magic — it evenly distributes confounds so the only difference affecting results is your change."
Erin WeigelGet Your Whole Team Testing to Design for Impact
July 24, 2024
