Theme 1: Introduction and Provocation
Summary
What's today's theme all about, and what does it mean for DesignOps professionals? Theme leader Alana Washington will provide you the background you'll need for how today's sessions came to be and what they'll cover. She'll also gently provoke you with questions to consider throughout the day.
Key Insights
-
•
Resilience in design ops transcends returning to normal; it supports real-time positive transformation.
-
•
Design ops is the connective tissue vital to creative and organizational health.
-
•
The solo design ops practitioner faces unique challenges around organization, scaling, and burnout.
-
•
Psychological safety and creativity start at the individual level and scale outward to teams.
-
•
Mapping one’s support network can enhance success and resilience in a solo role.
-
•
Sustaining energy and wellbeing requires small, continuous team-level actions.
-
•
Understanding one’s strengths can uncover hidden barriers to growth and new opportunities.
-
•
Creating safe environments is a key lever for personal and team resilience.
-
•
Actively nurturing creativity boosts resilience for individuals and their teams.
-
•
Advancing design ops maturity is critical for embedding resilience deeply into organizations.
Notable Quotes
"Design ops is the heart, the connective tissue of our design organizations."
"Resilience is less about returning to pre-crisis productivity and more about transforming positively in real time."
"Without physical health, we cannot have creative health, and then we cannot have organizational health."
"Today’s theme of the resilient design ops team of one lands this concept at the atomic level of ourselves as practitioners."
"When you need help, who do you go to in your network? Have you ever created a relationship map?"
"What are the small steps teams can take to sustain their energy and well-being over time?"
"What are your assumed greatest strengths, and how might they prevent you from moving into new spaces?"
"If you had a magic wand, what would you do to create more safety for yourself?"
"What are three recent examples of how you nurture creativity or resilience for yourself or others?"
"How can we take to the next level the maturity of our design ops practice to be more resilient?"
Or choose a question:
More Videos
"Working at a government institution isn’t linear. Some projects might work out. Some simply won’t."
Sofía Delsordo Kassim VeraPublic Policy for Jalisco's Designers to Make Design Matter
December 8, 2021
"Good UX is good business."
Product and Design at Bloomberg: A 15-year Evolution
December 6, 2022
"Research is a sales role at its heart, delivering value to people to drive sustainable growth."
Liza Pemstein Jane DavisScaling Research Via an Ops First Model at Clever
March 27, 2023
"Legislation like the US executive order on federal customer experience has helped us rebuild trust in government."
Kara KaneTheme One Intro
November 16, 2022
"Current AI tools help summarize and sift large volumes of feedback into meaningful patterns."
Mark Interrante Harry MaxAI for Prioritization (3rd of 3 seminars)
July 11, 2024
"The four Cs—consistency, convenience, confidence, and customizability—are not just good for accessibility, they make a great experience for everyone."
Sam ProulxOnline Shopping: Designing an Accessible Experience
October 3, 2023
"If you really want to make things happen, you need to be in the room where it happens."
Rich MironovHow Can Product Managers and UXers Help Each Other (and Why are Product Folks so Annoying Sometimes)?
December 6, 2022
"The more ideas you make, the quality of your ideas also goes up."
Juhan SoninDesign Now! The Agenda for Action
September 4, 2025
"Women’s empowerment is often glorified but doesn’t necessarily meet their needs beneath the surface."
Mansi GuptaDrawing from Feminist Practice to Make Inclusive Design Operational
September 9, 2022