Theme 1: Introduction and Provocation
Summary
What's today's theme all about, and what does it mean for DesignOps professionals? Theme leader Alana Washington will provide you the background you'll need for how today's sessions came to be and what they'll cover. She'll also gently provoke you with questions to consider throughout the day.
Key Insights
-
•
Resilience in design ops transcends returning to normal; it supports real-time positive transformation.
-
•
Design ops is the connective tissue vital to creative and organizational health.
-
•
The solo design ops practitioner faces unique challenges around organization, scaling, and burnout.
-
•
Psychological safety and creativity start at the individual level and scale outward to teams.
-
•
Mapping one’s support network can enhance success and resilience in a solo role.
-
•
Sustaining energy and wellbeing requires small, continuous team-level actions.
-
•
Understanding one’s strengths can uncover hidden barriers to growth and new opportunities.
-
•
Creating safe environments is a key lever for personal and team resilience.
-
•
Actively nurturing creativity boosts resilience for individuals and their teams.
-
•
Advancing design ops maturity is critical for embedding resilience deeply into organizations.
Notable Quotes
"Design ops is the heart, the connective tissue of our design organizations."
"Resilience is less about returning to pre-crisis productivity and more about transforming positively in real time."
"Without physical health, we cannot have creative health, and then we cannot have organizational health."
"Today’s theme of the resilient design ops team of one lands this concept at the atomic level of ourselves as practitioners."
"When you need help, who do you go to in your network? Have you ever created a relationship map?"
"What are the small steps teams can take to sustain their energy and well-being over time?"
"What are your assumed greatest strengths, and how might they prevent you from moving into new spaces?"
"If you had a magic wand, what would you do to create more safety for yourself?"
"What are three recent examples of how you nurture creativity or resilience for yourself or others?"
"How can we take to the next level the maturity of our design ops practice to be more resilient?"
Or choose a question:
More Videos
"Video parties allow many teams to engage and observe learnings in a more compelling and digestible way than slides."
Joanna Vodopivec Prabhas PokharelOne Research Team for All - Influence Without Authority
March 9, 2022
"My husband told me to Pace and Brace—I was pushing too hard and burnt out within a year and a half."
Louis Rosenfeld Lashanda Hodge Senongo Akpem Chris HodowanecBecoming a Civic Designer: Making the Move from Private to Public Sector
November 17, 2022
"Lauren Cantor is our house librarian and has made an outstanding contribution to the conference."
Bria AlexanderDay 3 Welcome
September 25, 2024
"Lauren Cantor is a heavy hitter gathering all the really good resources and putting them together."
Uday Gajendar Louis RosenfeldDay 2 Welcome
June 5, 2024
"Timely interactions that log users out without saving progress cause abandonment, especially for people with disabilities."
Sam ProulxOnline Shopping: Designing an Accessible Experience
June 7, 2023
"Hiring managers should facilitate hiring decisions but truly rely on the team members who work daily with the candidate."
Russ UngerOnboarding: The Ecosystem, not the Afterthought
November 7, 2017
"It almost feels like cheating because your users are showing and telling you what they need. It's almost too easy."
Catherine DubutBridging Physical and Digital Spaces: Approaches to Retail Service Design
March 18, 2021
"Traditional software is grounded—accurate and reliable—but lacks radical adaptivity."
Josh Clark Veronika KindredSentient Design: New Postures for AI-Mediated Experiences (2nd of 3 seminars)
January 29, 2025
"I made an explicit choice: we’re not making any offers until we’re interviewing women."
Dantley DavisLeadership & Diversity—A Fireside Chat with Dantley Davis
September 17, 2020