Rosenverse
Theme 3 Intro

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Theme 3 Intro

Gold
Friday, October 1, 2021 • DesignOps Summit 2021
Share the love for this talk
Theme 3 Intro
Speakers: Alana Washington
Link:

Summary

Day three of the Design Ops Summit centered on exploring the future of design operations, guided by community input highlighting excitement around shaping this future collaboratively. Anglos presented the State of Design Ops report, establishing the current landscape and forecasting trends. A panel including Tim Gilligan, Meredith Blackbrand, and Bria Alexander discussed emerging themes from the community and the report, deepening the dialogue around future challenges and opportunities. Natalie Dunbar explored the convergence of content strategy and design ops, providing actionable strategies for aligning these disciplines. Benjamin Rial shared a compelling narrative about wayfinding and navigating the path forward, while John Calhoun used mountain climbing metaphors to reflect on reaching peaks and plotting next goals. Lastly, April led an interactive session helping attendees define where they want to go post-summit through reflective provocations. Throughout, sponsor sessions reinforced themes with practical tools, supporting attendees in engaging hands-on with evolving design ops practices.

Key Insights

  • •

    The Design Ops community is eager to collectively shape the future direction of the discipline.

  • •

    Anglos' State of Design Ops report provides a critical baseline and forecasts trends shaping the field.

  • •

    Panelists Tim Gilligan, Meredith Blackbrand, and Bria Alexander emphasize integrating community insights with expert perspectives to chart future paths.

  • •

    Content strategy and design operations are increasingly converging, offering tactical synergy as highlighted by Natalie Dunbar.

  • •

    Wayfinding, as described by Benjamin Rial, is a valuable metaphor for navigating design ops futures.

  • •

    John Calhoun's use of mountain climbing metaphors illustrates the importance of recognizing milestones and setting new goals in design ops evolution.

  • •

    Interactive provocations led by April encourage practitioners to actively map personal and organizational futures post-conference.

  • •

    Sponsor sessions integrate tooling experiences that support the themes of future-focused design operations.

  • •

    Community surveys are instrumental for steering summit content and ensuring relevance to practitioner needs.

  • •

    Collaboration and shared storytelling are foundational for advancing the design ops discipline.

Notable Quotes

"One theme was very clear and that was around the future."

"You are all very excited about the future of design ops because you are charting the course together."

"Anglos' State of Design Ops report is a really incredible baseline about where we are today."

"We’ve got Tim Gilligan, Meredith Blackbrand, and Bria Alexander on a panel about the future of design ops."

"Natalie Dunbar will talk about the convergence of content strategy and design operations and charting a course together."

"Benjamin Rial is going to tell a really awesome story about wayfinding and future wayfinding."

"John Calhoun is going to talk to us about reaching our peak and figuring out if we’ve reached our peak and how to find the next one."

"April will lead us through provocations and thoughts about where we want to be once we leave here."

"Sponsor sessions support the theme and allow you to play around with awesome tools."

"We heard from the community through surveys which helped us understand what you hope to see at this year's Design Ops Summit."

Ask the Rosenbot
Kwabena Opoku
Methodological toolkit for unique research impact
2026 • Advancing Research 2026
Gold
Vincent Brathwaite
Opener: Past, Present, and Future—Closing the Racial Divide in Design Teams
2020 • DesignOps Summit 2020
Gold
Jemma Ahmed
Theme 1 Intro
2026 • Advancing Research 2026
Gold
Scher Foord
Turn the Ship Around: How to Apply Design Thinking Across Your Organization
2021 • Design at Scale 2021
Gold
Harry Max
Priority Zero: Some Things are More Equal than Others
2016 • Enterprise UX 2016
Gold
Kit Unger
Theme 3 Intro
2022 • Design at Scale 2022
Gold
Amelia Cole
Data-Prompted Interviews
2021 • QuantQual Interest Group
Asia Hoe
Partnering with Product: A Journey from Junior to Senior Design
2023 • Design in Product 2023
Gold
Tutti Taygerly
Videconference: How to Work with Difficult People with Tutti Taygerly
2020 • Enterprise Community
James Lang
If you can design an app, you can design a community
2025 • Rosenfeld Community
Dharani Perera
The mandala of service design: unlocking alignment and action through service design
2025 • Advancing Service Design 2025
Gold
Nicole Aleong
What UX research can learn from other research practices [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Mark Interrante
AI for Prioritization (3rd of 3 seminars)
2024 • Rosenfeld Community
Fatimah Richmond
The Future of ReOps as a Strategic Function: A Roadmap for Getting There
2024 • Advancing Research 2024
Gold
Doug Powell
DesignOps and the Next Frontier: Leading Through Unpredictable Change
2025 • DesignOps Summit 2025
Gold
Rachel Radway
The Many Paths Of Design Operations
2022 • DesignOps Summit 2022
Gold

More Videos

Shipra Kayan

"Our one metric that mattered was maximizing the number of VOС-tagged tickets solved – showing customer feedback made it to the roadmap."

Shipra Kayan

How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up

September 30, 2021

Peter Morville

"The Library of Congress web presence was a findability nightmare, like the Winchester Mystery House."

Peter Morville

The Architecture of Understanding

May 13, 2015

Renee Reid

"You’re not one of them. And that is your strength, Renee. That is your power."

Renee Reid

Becoming a ResearchH.E.R (Highly Enterprise Ready)

June 3, 2019

Dane DeSutter

"For some users, AI products are not just tools, they are relationships."

Dane DeSutter

Keeping the Body in Mind: What Gestures and Embodied Actions Tell You That Users May Not

March 26, 2024

Sam Proulx

"Multiple payment providers aren’t just a feature; they’re an accessibility lifeline for people who can’t read or reach their credit card easily."

Sam Proulx

Online Shopping: Designing an Accessible Experience

October 3, 2023

Andrew Custage

"Sometimes vocal feedback reveals problems that digital behavior can’t see—like offline factors affecting perception."

Andrew Custage Michael Mallett

The Digital Journey: Research on Consumer Frustration and Loyalty

March 29, 2023

Shelby Switzer

"Zoom fatigue is real, people are not necessarily keen to go into another Zoom meeting even if they think it’s valuable."

Shelby Switzer

Making Space for Community Knowledge-sharing in a Distributed World

December 10, 2021

Llewyn Paine

"AI can empower researchers to solve pain points — like anticipating trends or critiquing discussion guides — amplifying impact rather than replacing work."

Llewyn Paine

Coexisting with AI: A practical guide for researchers to navigate tools, ethics, and integration

March 11, 2025

Robin Beers

"Simon Roberts calls this the UX ification of research, which leads to a more transactional focus on informing technology requirements."

Robin Beers

Navigating organizational systems: Rethinking researcher’s role in driving change

March 13, 2025