Chris Geison

" All data has bias, problems, and limitations; there is no perfectly clean data, only varying degrees of quality. "

" The psychological safety in a speaker cohort helps get through the messy middle moments of talk development. "

" This is a weird time for research. Layoffs have torn through our field. I've been laid off too. "

" Instead of saying what’s wrong with people, we need to ask what am I personally doing to contribute to dynamics that stand in the way. "

" Stories about teams getting reamed for lacking user research can start to shift cultures better than data metrics. "

" Cross-silo communication tools could help connect inbound customer interactions with research ethnography at scale. "

" The goal of a prioritization framework is not to answer questions but to facilitate discussion, surface issues, and achieve alignment. "

" Rather than gatekeep customer insights from sales and marketing, research should systematize and socialize all data within the organization. "