Jon Fukuda

" Innovation is always met with resistance, so managing that resistance—not just pushing through it—is key. "

" Large companies won’t let AI break the brand they’ve spent billions on. "

" There really aren’t many job postings titled 'design operations'; often, roles are labeled as product operations or design program management - Dave Malu. "

" Structure doesn’t mean rigidity; like learning music theory enables jazz improvisation, structure enables creativity. "

" AI itself has a very large carbon footprint, so we have to balance its use with our environmental impact goals. "

" Design leads gain better visibility into the status, consistency, and alignment of all design work across teams thanks to DP&M dashboards. "

" Culturally, we’re being pressured by the demand for more, faster, easier. "

" Your role as a storyteller is to be the tour guide of your new world, making others feel at home in it. "

" Dashboards allow design leads to visualize status, alignment, and potential gaps across screens, components, templates, and content types. "

" Don’t reinvent the wheel, build on top of what others have created. "

" Care, attention, and thoughtfulness we bring to strategic engagements and daily tactics define our impact. "

" It’s a lot easier to say what design ops isn’t than what it is. "