Jon Fukuda

" Our ability to articulate design’s value will either pave the way for change or leave us stalled in the status quo. "

" It’s our job to normalize capacity so people aren’t sprinting to the finish line repeatedly. "

" There really aren’t many job postings titled 'design operations'; often, roles are labeled as product operations or design program management - Dave Malu. "

" Structure doesn’t mean rigidity; like learning music theory enables jazz improvisation, structure enables creativity. "

" Current AI insight management tools automate transcript summaries but don’t yet generate reliable insights without expert input. "

" Design leads gain better visibility into the status, consistency, and alignment of all design work across teams thanks to DP&M dashboards. "

" Culturally, we’re being pressured by the demand for more, faster, easier. "

" The heart of the storyteller is actually the heart of the story. "

" Research and insights are only part of the information schema we’re talking about — there’s a vastness of design information we need at our fingertips. "

" You don’t need a design background to succeed in DesignOps; transferable skills matter more. "

" We’re helping to create those natural conditions in which design and designers thrive. "

" Burnout has been the enemy of many brilliant designers, especially emerging from the pandemic. "