Jon Fukuda

" Innovation and design ops isn’t about bulldozing through processes, but aligning people, practices, and goals to create real and lasting change. "

" The technology can reflect bias and can be more dangerous than early Microsoft Tay without human checks. "

" When everything's working well, nobody notices design ops, but the moment things break down, everybody's missing design ops - Theresa. "

" The future of design ops is service design—holistic, people-centered, coordinating onstage and backstage experiences. "

" We do not put any client data into generative AI — only our own organizational information. "

" All design information is already documented somewhere; DP&M just consolidates and connects it so everyone can access it easily. "

" Technology is raining AI down on us across all industries, threatening our creativity and sense of self-worth. "

" You need to earn your audience’s emotional investment — stories that don’t connect emotionally won’t succeed. "

" The DP&M system has everything designers wish they could see from tools like Jira and Figma but can’t because those tools aren’t designed for that level of connected design management. "

" Just because you don’t always see empathy doesn’t mean you can’t be the change you want to bring. "

" Care, attention, and thoughtfulness we bring to strategic engagements and daily tactics define our impact. "

" Our role as design ops leaders is to focus on the ‘how’—time, resources, priorities—not the ‘what’ of the deliverables. "