Peter Merholz

" The ultimate measure is did we build the right thing and did it have the expected impact? "

" Democratization models sound great, but in practice, people have full loads and can’t just squeeze research on top. "

" My mission is to imbue rigid bureaucratic corporate contexts with humanism and put people at the center of the work. "

" Middle managers are responsible for the how—process, coordination, and communication—and you don’t see the value of that until it’s missing. "

" Separating people management from functional management without overlap creates a brick wall that’s really uncommon and problematic. "

" A team lead’s most important responsibility is upholding standards of quality in their team’s work. "

" You need the courage to say no: I’m not going to spread my team so thin that we cannot deliver quality. "