Peter Merholz

" Design roles are blurring or dead; super senior individual contributor roles are emerging as a new career path. "

" If we are truly going to create customer-centric organizations, every single person needs firsthand exposure to customers. "

" The more you worry about every question not being answered, the more it distracts from influencing what matters most. "

" If you start launching design systems without having got your culture in place, you’re basically just turning the design team into a factory. "

" If you find yourself doing a lot of things that aren’t in your job description, that might mean you’re doing leadership. "

" People want to grow in a bushy way, not just in a linear ladder fashion. "

" Organizing design teams by user journey rather than by product better supports a coherent end-to-end experience. "

" Team leadership means managing down to empower your team, managing across to build stakeholder relationships, and managing up with executives. "