Rachel Posman
Co-author of The Design Conductors
Rachel Posman is a seasoned Design Operations leader driven by the opportunity to empower teams to deliver customer and business success while achieving personal and professional growth. Currently, Rachel leads the Central DesignOps team for Salesforce’s global UX organization, which designs programs, processes, and systems that enable the design of great product and employee experiences. Previously, she led design and research operations at Uber Eats, and was a Design Program Management leader for the service and experience design teams at Capital One, Adaptive Path, and others. Rachel draws inspiration from her background in business, design strategy, service design, and a first career as a professional ballet dancer, blending these disciplines into her holistic approach to problem-solving and leadership in DesignOps.
Rosenverse talks by Rachel:
" Product ops and design ops are way more alike than dissimilar; they just serve different orgs. - Rachel Poman "
"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors
September 25, 2024
" Applying traditional business frameworks to design ops is like trying to fit a star in a box. "
Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps
September 24, 2024
" If nobody owns onboarding, it likely won’t get done or won’t get the energy it deserves. "
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
" The eight competencies in design ops include trusted relationships, program management, leadership, communication, and business acumen. "
Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam
October 3, 2023
" In design Ops, the team is the product; people are the product we’re helping to see and succeed. "
A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin) (Videoconference)
November 19, 2020
" Invoking company values like being data-driven at the right moment assures the organization of the value design delivers. "
The Bigger Picture: A Panel Discussion
October 23, 2019
