Designing for Disability, Innovating for Everyone
Summary
As UX researchers, you already know that including people with disabilities in your research isn’t just about accessibility, it’s about unlocking innovation. But what does that look like in practice? And what happens when inclusive design is left out? In this session, Samuel Proulx, Accessibility Evangelist at Fable, will take you beyond theory and into the real-world impact of inclusive research. Through compelling examples, like how people with disabilities forever changed the way we read, or how a lack of inclusive input led to autocorrects embarrassing (and sometimes harmful) errors, you’ll see how accessibility-driven insights shape the products we use every day. Whether you’re refining your research methods or making the case for inclusive design in your organization, this session will equip you with actionable strategies to ensure your work leads to products that don’t just meet compliance, they change the game. Join us to learn how accessibility fuels innovation, and how you can be part of it.
Key Insights
-
•
People with disabilities represent a diverse and growing user base including physical, sensory, cognitive challenges, and aging populations.
-
•
Audiobooks originated from the blind community’s need and sparked complex questions about what constitutes 'reading' and who should narrate.
-
•
The early iteration of audiobooks emphasized straight, uninflected reading, whereas today’s versions employ expressive narration.
-
•
Autocorrect was originally invented at MIT to address cognitive challenges but had a major flaw due to focus on a single user’s patterns.
-
•
Despite decades of development, autocorrect frequently fails to accommodate non-Western names, further marginalizing diverse users.
-
•
The touchscreen’s modern multi-finger gestures were invented by researchers designing for people with disabilities, not the general market.
-
•
Finger Works’ innovations like pinch-to-zoom and multi-finger swipe directly influenced Apple’s iPhone UI.
-
•
Early touchscreen devices suffered from 'gorilla arm' fatigue, showing the need for ergonomic research rooted in real user needs.
-
•
Research should be conducted with people with disabilities to leverage their lived expertise and avoid misguided assumptions.
-
•
Accessibility is both an ethical mandate and a significant untapped market opportunity waiting to be unlocked.
Notable Quotes
"The mother of invention is necessity originally said by William Horman in 1519."
"If you think about the baby boomer generation, they are getting older, but their reliance on technology is not decreasing."
"May I ask you what you think of printing books for the blind on phonograph records?"
"For those of us who are blind, braille is very costly to make, bulky, and slow to read compared to audio."
"DWI should stand for damn Warren's infertile machine because it was designed on Warren’s typos to solve Warren’s problem."
"41 percent of non-Western names are autocorrected into something else."
"Early touchscreen technology was considered useless and suffered from gorilla arm fatigue."
"John Elias and Wayne Westerman founded Finger Works to create technology useful for people with repetitive strain injury."
"Research with people with disabilities is about finding solutions with us, not for us."
"When you tap into the expertise that people with disabilities have developed over lifetimes, you will find problems to solve and solutions to use."
Or choose a question:
More Videos
"How you make service is part of what you make; functionality and operability become one inseparable experience."
Jeff SussnaWhat DesignOps Can Learn From DevOps
November 6, 2017
"You are the expert in understanding the lived experiences of your users. It’s ongoing work helping those around you develop a shared understanding."
Dana ChisnellThe Sensemaking Business
March 10, 2026
"Disability is normal, not shameful or rare, and everyone can benefit from accessibility innovations."
Sam ProulxAccessibility: An Opportunity to Innovate
June 8, 2022
"Pilots and prototyping create evidence to inform decisions, making change more achievable and less risky."
Sheryl Cababa Alexis OhThinking in systems to address climate with Sheryl Cababa
June 12, 2024
"Speed and quality are the new competitive advantages; doing the right thing is no longer enough."
Farid SabitovAutomatization for Large Enterprise Teams
January 8, 2024
"The secondary first, primary second sequence may seem a numerical mismatch, but it is the way to go."
Joerg Beringer Thomas GeisScaling User Research with AI: Continuous Discovery of User Needs in Minutes
September 10, 2025
"Design is at the heart of everything we do at Honeywell Aerospace."
Teresa SwinglerLook, Up in the Sky! UX/UI for Aerospace
October 27, 2022
"Sometimes leaders focus so much on scanning the river they’re not observing the surroundings—the banks tell you if the river is deep or shallow."
John CutlerOxbows, Rivers, and Estuaries: How to navigate the currents of change (without burning out)
December 3, 2024
"Iteration means don’t prepare your talk the night before. Start early, practice, and evolve your message over time."
Louis Rosenfeld Jemma Ahmed Christian Crumlish Uday Gajendar Chris GeisonCoffee with Lou #3: What Makes for a Successful UX Conference Presentation?
May 2, 2024
