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"Operations internal to a company are inextricably linked with what is experienced by our customers."
DesignOps Community Sensing Session (Videoconference)
May 13, 2021
"Researchers with disabilities can offer valuable perspectives but understanding different types of disabilities, including hidden ones, is crucial."
Rebecca ToppsPlanning and conducting remote usability studies for accessibility (Videoconference)
September 10, 2020
"Our tools are meant to support and enhance, not to take over — we call this augmented intelligence at IBM Watson."
Raven VealDark Metrics: Illuminating the Negative Impact of Digital Health Design
March 12, 2021
"The mundane object of paper, when standardized, signaled sweeping social and bureaucratic change."
Sam LadnerHow Research Can Drive Strategic Foresight
March 9, 2022
"A lot of times color combinations that pass contrast tests are still difficult to read for people with low vision."
Kate KalcevichIntegrating Accessibility in DesignOps
September 23, 2024
"KPIs are relational; they depend on relationships at very different levels."
Patrizia BertiniDesignOps + KPIs = Measure your Impact!
January 8, 2024
"Lauren Cantor is a multidisciplinary strategist focusing on venture design and innovation, and currently runs her own creative consulting firm."
Bria AlexanderOpening Remarks
October 4, 2023
"Rituals symbolize community identity and create intentional space for people to learn, share, and grow."
Lona MooreScaling Design Beyond Designers
June 11, 2021
"We can let durable insights emerge organically based on their use and reference patterns in the system."
Matt DuignanAtomizing Research: Trend or Trap
March 30, 2020
