Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Design Now! The Agenda for Action
Summary
Key Insights
-
•
Small side projects can seed major healthcare initiatives over time.
-
•
Personal motivation, like Johan’s health card, can spur innovation despite lack of initial funding.
-
•
Healthcare design requires narrow focus due to the system's immense complexity.
-
•
Iterating many ideas improves the chance of producing impactful solutions.
-
•
Economic interests, especially in private healthcare, often conflict with user-centered design goals.
-
•
Civic stamina and grit are critical for sustaining long-term policy and system changes.
-
•
Designing for policy and systemic context is as important as user experience design.
-
•
Technical interoperability advances, such as open source testing tools, have paved the way for national data standards.
-
•
Patient data ownership is a complex but essential future focus, requiring legal and technical innovation.
-
•
Non-binding local ballots can be effective signals towards broader health policy changes.
Notable Quotes
"Nobody asked for this damn thing, nobody funded it, but we just made it."
"If someone says hell no, don’t stop, keep going."
"The more ideas you make, the quality of your ideas also goes up."
"Why the hell would you wanna move the furniture?—Gropius on design arrogance."
"For every dollar spent on cancer care, roughly four are spent on administration."
"HIPAA isn’t that complicated; sending data to patients only needs two sentences."
"If you get eight people who give a crap together, you can start a federal agency."
"Designing healthcare means thinking about how your city, state, and nation work."
"You have to find your needle focus and go after it."
"Civic stamina is the grind of hearing no a lot while pushing toward yes."
Or choose a question:
More Videos
"The lawyer got to be the guy who said yes and, not just the guy who said no."
Erin HauberDesign is Not the Frosting on the Scaled Agile Layer Cake
October 24, 2019
"Being badass means being vulnerable, standing up, being brave, and being true to yourself."
Megan KiersteadYou Are a Badass at UX: Overcoming Imposter Syndrome
March 10, 2021
"We created a self-service UXR hub to empower teammates with research fundamentals amid downsized research teams."
Maggie DieringerCreating Consistency Through Constant Change
January 8, 2024
"Avoid too much upfront discovery that delays value and traps you into a fixed plan."
Meaghan Waters Fotina KoutropoulousLack of Product Thinking will Doom Your Legacy Modernization
June 9, 2021
"Ultimately, we’re all here to help our companies care about the customer faster, no matter the tribe or method."
Jemma AhmedBringing together market and user research
October 17, 2019
"Knowledge management solutions must focus on both the explicit knowledge that can be documented and the tacit knowledge that resides in people’s experiences."
Maria TaylorKnowledge is Power: Managing the Lifeblood of the Design Org
October 3, 2023
"No one uses the screen reader with out-of-the-box settings; users customize it to fit their needs."
Sam ProulxUnderstanding Screen Readers on Mobile: How And Why to Learn from Native Users
June 6, 2023
"The proof came from delivering the output — stakeholders stopped questioning the process once they saw the quality research."
Catherine BlizzardUsing Integrated Insight to Drive Growth
March 10, 2022
"I know who you are and I have opinions."
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
