Summary
Pick up a newspaper and every day you see an onslaught of headlines about disaster and crisis. It would seem that the 21st century is starting out as a perpetual crisis. The civic warrior in each of us asks this small question: "How might I make a change? What can I do to make a difference?" During this presentation we dig deeper into this idea—venture beyond the question with tactics to explore the design of a more resilient community.
Key Insights
-
•
The 1935 US Forest Service 10 am policy aimed to extinguish fires by 10 am the next day but unintentionally caused greater wildfire severity by preventing natural burns.
-
•
Long-term policies can have profound, cascading environmental and social impacts decades later, underscoring the need for forward-thinking decision making.
-
•
Disasters are exacerbated not just by natural forces but by human decisions around urban design, resource allocation, and infrastructure investment.
-
•
Marginalized and lower-resource communities are disproportionately affected by disasters due to historical redlining and lack of mitigation funding.
-
•
Mitigation investments save money and lives but are often underfunded because their benefits are invisible until disaster strikes.
-
•
Emergency management has become inherently political, no longer a neutral field, requiring active engagement with social justice and equity issues.
-
•
Designers have an emerging and critical role in emergency management, helping shape resilient infrastructure and policies with long-term social and ecological perspectives.
-
•
Current policies like the Stafford Act limit disaster recovery by mandating infrastructure repair only to previous states, discouraging needed systemic improvements.
-
•
Inclusive decision-making tables that represent diverse stakeholders improve disaster preparedness and response effectiveness.
-
•
The 21st century demands a shift towards humanitarian, equity-centered approaches in emergency management that address social divides and build resilient communities.
Notable Quotes
"Every emergency manager has an origin story, a first disaster, a first experience with disaster."
"The 10 am rule allowed grass, trees, and underbrush to grow unchecked for nearly 60 years, creating the circumstances necessary for Yellowstone to ignite like a tinderbox."
"Our choices make disasters more deadly, more costly, and more frequent."
"Emergency management is now political, not partisan, but political."
"How might we or rather how should we prepare for, react to, and heal from disasters?"
"It is not just about designing better infrastructure, but questioning what choices we are making today that will impact communities 10, 20, or 100 years down the road."
"Disaster response has been incredibly siloed, often excluding voices that represent vulnerable communities."
"The 21st century is about the imperative for equity — human equity — in emergency management and public safety."
"We are on the precipice of something culture changing in emergency management."
"Policies written on paper can have lasting impacts for decades, shaping who suffers the most during disasters."
Or choose a question:
More Videos
"This kind of reflective work can turn into therapy, so we have to be careful how we facilitate it."
Shaping design, designers and teams
November 8, 2018
"Selling the design system’s value continuously, especially as new teams and components are added, is essential."
Sabrina Mach Nina WainwrightHow to Design Your Design Operating Model
September 29, 2021
"Accessible experiences are for everyone; they make things better for all users."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"Nothing about us without us is the mantra we are embracing when doing our inclusive design operations."
Saara Kamppari-MillerDesignOps for Inclusive Design and Accessibility (Videoconference)
May 26, 2022
"As the delivery driver, my role was connecting the dots, getting briefs, and sometimes saying no to lofty requests."
Briana ThomasThe Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams
September 24, 2024
"If designers spend more time talking about titles than their work, we’re just gazing into our navels."
Adam Cutler Karen Pascoe Ian Swinson Susan WorthmanDiscussion
June 8, 2016
"By building tools around the natural workflow and how work was being done, we moved faster and worked more productively."
Operationalizing DesignOps
November 7, 2018
"Community is critical; solo practitioners must seek or create it to thrive and avoid isolation."
Leah Buley Joe NatoliAsk Me Anything with Leah Buley and Joe Natoli, co-authors of The User Experience Team of One (2nd edition)
October 8, 2024
"Design researchers know customers better than almost anyone else in the organization, yet they are rarely invited into strategy processes."
Nathan ShedroffDouble Your Mileage: Use Your Research Strategically
March 31, 2020