Key Insights

• •

  Resilience differs from survival by sustaining steady energy rather than riding emotional rollercoasters that lead to burnout.

• •

  The pandemic exposed the emotional and cognitive limits of teams, normalizing overwork and erasing work-life boundaries.

• •

  Regular check-ins that ask about headspace, heartspace, and needs help teams surface hidden emotional challenges and build trust.

• •

  Co-creating communication norms reduces stress from redundant messages and clarifies expectations about Slack, email, and meetings.

• •

  Allowing video-off during meetings empowers team members to conserve emotional energy without pressure to perform constant engagement.

• •

  Different team members show stress in unique ways, from silence to tears, so leaders need personalized signals to gauge wellbeing.

• •

  Cultivating rituals like check-outs and reflections normalizes pausing, honesty about struggles, and equitable decision-making.

• •

  Work conversations about race and mental health, once taboo, became necessary and create belonging and resilience when handled openly.

• •

  Leaders must nurture their own resilience first, as personal burnout impairs their ability to support teams effectively.

• •

  Resilience is a dynamic practice, not a destination, and requires adapting strategies as team and environmental conditions evolve.

Notable Quotes