Summary
The last two years of crises demonstrate why researchers and designers must anticipate and plan for trauma as it emerges in our work (and our lives). But how do you move your practice and your organization in a trauma-informed direction? This panel will draw upon our experiences researching sensitive topics and working with marginalized communities to discuss implementing trauma-informed practices in research and design engagements. We will explore the different ways we’ve used trauma-informed concepts to work with, and protect the mental and emotional safety of, the communities we serve. Panelists will also discuss self and team care and ways we’ve advocated for trauma-informed approaches in organizations like Code for America and the Department of Veterans Affairs.
Key Insights
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Trauma is stored in the body as sensations or disassociation, affecting how it manifests across individuals and cultures.
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Language in research, especially demographic questions, can cause harm if it enforces narrow binaries or excludes identities.
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Offering participants choice in answering and question format promotes safety and reduces retraumatization risk.
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Recognizing that some harm is inevitable in research shifts focus to harm reduction and participant autonomy.
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Compensation should be culturally relevant, flexible, and reflect participants’ lived realities beyond a flat monetary amount.
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Participatory research within communities builds deeper trust and produces richer, safer insights than outsider-led inquiries.
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Researchers themselves face trauma risks and need trauma-informed team practices and organizational care to sustain their work.
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Intersectionality influences how trauma is experienced by researchers and participants, requiring protocols that acknowledge differential burdens.
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Trauma-informed practices extend beyond data collection to consent processes, research necessity evaluation, and post-interview support.
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Organizational change—including power sharing, work environment design, and accessible mental health supports—is essential to sustain trauma-informed research.
Notable Quotes
"Trauma lives in the body as sensation or lack of sensation like numbness or disassociation."
"Questions can be weapons; forcing participants into narrow binaries can be exclusionary and triggering."
"We have to acknowledge harm is inevitable in research and focus on reducing it as much as possible."
"Compensation is not just about money, it’s about supporting the participant holistically."
"Sometimes the best researcher is someone from within the community rather than an outsider."
"True consent means consent forms should be human readable and designed for participant understanding, not just organizational protection."
"Recognizing when a participant is uncomfortable and knowing when to soften or pause is critical in trauma-informed interviewing."
"Organizational structures themselves can traumatize people and need to be changed to be trauma-informed."
"If you’ve not read the Humanity Center Organizational Trauma Playbook, you should."
"Doing trauma-informed research requires showing up every day with a trauma-informed daily practice."
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