Key Insights

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  User research and instructional design share fundamental goals around changing user behaviors through learning.

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  Bloom's taxonomy provides a structured way to categorize learning goals from simple recall to creating new knowledge.

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  Avoid vague cognitive terms like 'understand' in research goals; specify observable behaviors instead.

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  Applying Bloom's taxonomy to user research goals helps select more appropriate methods and sharper analysis.

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  Learning journeys in UX need not be linear; starting with complex creation and backward scaffolding can improve learning.

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  Complex tools like low-code platforms require supporting users primarily at the 'create' cognitive level, which demands layered learning support.

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  Instructional designers’ mistakes, such as missing cognitive levels or poor sequencing, can be reframed as UX pain points.

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  Users often compensate for missing cognitive support by overloading other cognitive processes, increasing frustration.

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  Measuring behavior change depends on project context and can be tied to problem-specific metrics like error rates or task completion.

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  Collaboration between user researchers and instructional designers enhances research questions, methods, and findings presentation.

Notable Quotes