Summary
Lou opens the talk by highlighting the ongoing journey and history of design operations, tracing the evolution of the Design Ops Summit since its inception in 2017. Alongside Abby Cover, Dave Maloof, and later Alana Washington and Bud Cadel, Lou shares the growth from a small, intimate group of 200 participants in Queens to a global virtual event with over 600 attendees. The early years focused on defining what design ops really means—exploring roles, responsibilities, and how to succeed. Abby, a legend in information architecture, helped set the foundation, while Dave brought long-standing design ops experience. As the community grew, the focus shifted from internal definitions to demonstrating value to cross-functional partners and executives. Recurring challenges emerged, including lack of visibility, proving impact, and fostering collaboration across teams. In 2020, under Alana Washington’s influence, resilience during the pandemic became a core theme, addressing burnout and remote collaboration. Bud Cadel added organizational design expertise in 2021. Lou outlines the conference’s current three-day arc: starting with foundational advice for solo design ops practitioners, moving to practical methods and toolkits, and concluding with reflections on the future direction of design operations. Emphasizing that the field is still young, Lou thanks community members for their participation and stresses the ongoing opportunity to shape and lead design ops into the future.
Key Insights
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Design operations is an evolving but longstanding practice across industries, not a new phenomenon.
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Early design ops communities emphasized defining roles, career paths, and success attributes.
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Community growth accelerated quickly, tripling from 200 to 600 participants in just one year.
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Cross-industry and executive perspectives helped broaden understanding beyond internal design teams.
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Persistent design ops challenges include visibility of work, proving value, and cross-team collaboration.
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Recent shifts focus on measuring impact on user experience rather than just efficiency or attribution.
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The pandemic amplified interest in resilience, burnout, and remote collaboration within design ops.
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Curators like Abby, Alana Washington, and Bud Cadel brought perspectives on information architecture, org design, and community synthesis.
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The Design Ops Summit uses rigorous research, blind proposal reviews, and data-driven themes to create relevant programming.
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In 2021, the summit structure addresses beginners, practical toolkits, and future trends to meet diverse community needs.
Notable Quotes
"This is a super exciting time in the brief history of what we’re calling design operations."
"We were really forming a community of people who I like to call maybe design ops curious."
"The early sessions focused on definition: what is design ops, is it program management or strategy?"
"The audience tripled from 200 to 600 in the second year, which absolutely blew us away."
"There was a need around definition but also understanding the value our teammates would find in this role."
"We recognized recurring challenges: lack of visibility, proving value, and coordinating across teams."
"We’re seeing a shift away from attribution to focus more on impact on the experience itself."
"Alana brought a perspective around organization design and synthesizing different points of view."
"2020 was focused on resilience, collaboration challenges, burnout, and attrition during the pandemic."
"The summit arc covers starting solo, practical toolkits, and imagining the future of design ops."
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