A Civic Designer's Guide to Mindful Conflict Navigation
Summary
While tackling some of our communities’ toughest, most intractable challenges, we must care for ourselves and our teams too– so that we can live well and serve sustainably. This session will begin with guided self-reflection. We will then explore conflict navigation through a lens of mindfulness, systems-thinking, and human-centered design.
Key Insights
-
•
Conflict navigation focuses on self-awareness and co-creating solutions rather than just managing or mediating conflict.
-
•
Collusion is a dynamic where both parties unknowingly perpetuate conflict through reactive behaviors.
-
•
Positive feedback loops can escalate conflicts or be leveraged to rebuild connection.
-
•
Mindfulness practice helps individuals center themselves to engage in conflict more effectively.
-
•
Questioning assumptions is critical to breaking negative conflict cycles and understanding others' motivations.
-
•
Civic designers have valuable skills like deep listening and empathy that aid in conflict navigation.
-
•
Building relationships with influencers can help circumvent challenging power dynamics in conflicts.
-
•
Effective conflict resolution progresses through stages: mindful arrival, relationship-building, listening, teaching, and co-creating solutions.
-
•
Psychological safety in teams fosters transparency and makes it safe to voice challenges without fear.
-
•
Visualization tools, such as collusion diagrams, bring visibility to conflict dynamics and identify intervention points.
Notable Quotes
"Conflict navigation is creating self-awareness of how you are in conflict and understanding your worldview to co-create solutions."
"When you step away as a conflict manager, the conflict often just reignites because the root issues aren’t addressed."
"Maybe one person wanted the zest and the other wanted the pulp—the conflict isn’t always about the whole thing."
"Mindfulness gives us space to bring curiosity and compassion to ourselves and others during conflict."
"Collusion is this dynamic process where both parties, through negative interpretation and reaction, perpetuate the conflict."
"Questioning assumptions invites the possibility that there are other reasons behind someone’s behavior that we haven’t considered."
"Deep listening allows us to hear from another person’s perspective and build understanding."
"The positive feedback loop can either spiral a conflict out of control or help reconnect the relationship."
"If you can’t reach the main person in conflict, build relationship with someone who influences them."
"Psychological safety creates an atmosphere where it’s safe to speak up, ask questions, and be imperfect."
Or choose a question:
More Videos
"Design thinking can feel like a magical black box or utterly overwhelming; it has to be made immediately usable and valuable."
Erin HauberDesign is Not the Frosting on the Scaled Agile Layer Cake
October 24, 2019
"Being badass means being vulnerable, standing up, being brave, and being true to yourself."
Megan KiersteadYou Are a Badass at UX: Overcoming Imposter Syndrome
March 10, 2021
"We had to show rather than say why design operations roles existed."
Maggie DieringerCreating Consistency Through Constant Change
January 8, 2024
"Change management is not just announcements—it starts with user research and goes through to release and beyond."
Meaghan Waters Fotina KoutropoulousLack of Product Thinking will Doom Your Legacy Modernization
June 9, 2021
"Market researchers have an air of arrogance like an old cat, confident and unbothered by disruption."
Jemma AhmedBringing together market and user research
October 17, 2019
"Trust is a major enabler for tacit knowledge sharing because people must feel safe to be vulnerable and share their knowledge."
Maria TaylorKnowledge is Power: Managing the Lifeblood of the Design Org
October 3, 2023
"No one uses the screen reader with out-of-the-box settings; users customize it to fit their needs."
Sam ProulxUnderstanding Screen Readers on Mobile: How And Why to Learn from Native Users
June 6, 2023
"I wanted to create a model that let us rapidly increase our value within the business."
Catherine BlizzardUsing Integrated Insight to Drive Growth
March 10, 2022
"I know who you are and I have opinions."
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
