A Civic Designer's Guide to Mindful Conflict Navigation
Summary
As civic designers, we are adept at listening well, understanding complex interactions between people and within systems, and identifying creative opportunities. Working on teams that often comprise many disciplines, perspectives, and motivations, we must approach teamwork with intention and importance. While differing opinions and interpersonal dynamics are inevitabilities of collaborative work, our civic design superpowers uniquely position us to navigate conflict skillfully. While tackling some of our communities’ toughest, most intractable challenges, we must care for ourselves and our teams too– so that we can live well and serve sustainably. This session will begin with guided self-reflection. We will then explore conflict navigation through a lens of mindfulness, systems-thinking, and human-centered design.
Key Insights
-
•
Conflict navigation focuses on self-awareness and co-creating solutions rather than just managing or mediating conflict.
-
•
Collusion is a dynamic where both parties unknowingly perpetuate conflict through reactive behaviors.
-
•
Positive feedback loops can escalate conflicts or be leveraged to rebuild connection.
-
•
Mindfulness practice helps individuals center themselves to engage in conflict more effectively.
-
•
Questioning assumptions is critical to breaking negative conflict cycles and understanding others' motivations.
-
•
Civic designers have valuable skills like deep listening and empathy that aid in conflict navigation.
-
•
Building relationships with influencers can help circumvent challenging power dynamics in conflicts.
-
•
Effective conflict resolution progresses through stages: mindful arrival, relationship-building, listening, teaching, and co-creating solutions.
-
•
Psychological safety in teams fosters transparency and makes it safe to voice challenges without fear.
-
•
Visualization tools, such as collusion diagrams, bring visibility to conflict dynamics and identify intervention points.
Notable Quotes
"Conflict navigation is creating self-awareness of how you are in conflict and understanding your worldview to co-create solutions."
"When you step away as a conflict manager, the conflict often just reignites because the root issues aren’t addressed."
"Maybe one person wanted the zest and the other wanted the pulp—the conflict isn’t always about the whole thing."
"Mindfulness gives us space to bring curiosity and compassion to ourselves and others during conflict."
"Collusion is this dynamic process where both parties, through negative interpretation and reaction, perpetuate the conflict."
"Questioning assumptions invites the possibility that there are other reasons behind someone’s behavior that we haven’t considered."
"Deep listening allows us to hear from another person’s perspective and build understanding."
"The positive feedback loop can either spiral a conflict out of control or help reconnect the relationship."
"If you can’t reach the main person in conflict, build relationship with someone who influences them."
"Psychological safety creates an atmosphere where it’s safe to speak up, ask questions, and be imperfect."
Or choose a question:
More Videos
"Our technical leads started attending other teams’ meetings, helping break down integration barriers."
Carl TurnerYou Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project
March 28, 2023
"How many people here actually know how their company makes money? 100% should understand this to lead effectively."
Karen PascoeDeveloping Experience Teams and Talent in the Enterprise
June 8, 2016
"Emojis and GIFs have become effective tools for remote teams to add expression and prevent miscommunication."
Jilanna WilsonDistributed Design Operations Management
October 23, 2019
"A government designer aims to reduce UX variation while a contractor may optimize only their single product, creating potential conflicts."
Shawna Hein Kevin HoffmanCreate a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts
November 17, 2022
"Site visits with users don’t just give actionable insight; they give us raw, humbling inspiration to keep going."
Barb SpantonDoing Work That Matters: A Look Beyond The Idealistic Notion of 'Doing Meaningful Work'
June 10, 2022
"We decided not to chase shiny objects because we wanted to stay true to our mission."
Briana ThomasThe Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams
September 24, 2024
"Creating and holding space is like putting bumpers up in bowling so people know they won’t fail if they engage."
Gina MendoliaTherapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
December 3, 2024
"Understanding how assistive technology evolves is crucial because it foretells the future of interface design."
Lija Hogan Milan Mijatovic Sam Proulx Louis RosenfeldThree Years Out: Perspectives on the Near-Term Future of User Research
March 15, 2024
"Our design ops team was a step behind the growth of our design team, solving the wrong problems at the wrong scale."
John Calhoun Rachel PosmanTwo Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
