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Summary
How to Work with Difficult People We all know difficult people. And whether by necessity of job or family, some of these people will continue to remain in our lives. And occasionally, we might find ourselves to be the difficult person. As designers and researchers, we know the value of listening to our users and empathizing with their needs. As creators, we know the value of curiosity. As communicators, we know the value of relationships. Join us to build on existing product skills to work better with difficult people. About Tutti Tutti Taygerly is a leadership coach who helps creatives & technologists embrace their unique leadership style to achieve professional impact. Tutti has 20+ years of experience as a designer across multiple industries, from big data to consumer video and from enterprise software to entertainment. She’s led design teams at startups, design agencies, and large tech companies, most recently at Facebook supporting Video products.
Key Insights
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Scaling UX means extending design mindset across the entire organization, not just growing design teams.
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Effective partnerships in enterprise include legal and finance, not just product and engineering.
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Slow down to speed up: managing conflict with difficult people requires pausing to understand shared long-term goals.
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People before ideas is essential; relationships underpin success more than ideas alone.
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Listening for the 10% truth helps find common ground even with seemingly impossible people.
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Sharing your story vulnerably builds connection and reduces conflict with difficult coworkers.
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Difficult people labels are subjective and might reflect high standards rather than flaws.
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Leaders recovering from failure benefit from naming their feelings, sharing experiences, and resilience.
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Finding your people—those who value your strengths—is crucial for workplace success and belonging.
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Multitasking is a myth; video-on participation enhances engagement and empathy in remote talks.
Notable Quotes
"Employees are normal humans like all the rest of us as consumers and they deserve great software too."
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."
"Slow down to speed up means choosing not to react to your triggers and look at long-term shared goals."
"People before ideas: good relationships are the key to happiness and success."
"Listen for the 10% truth in the difficult person’s perspective and build on that."
"Share your story, be vulnerable, go first, and reveal what truly matters to you."
"I got feedback: 50% of people rated me a 10 out of 10, and 30% rated me a zero or one. Find your people."
"Multitasking is a myth; I invite you to turn your video on to help focus and connect."
"Failure is easy but recovery is really hard, especially the higher up you are in leadership."
"Labeling someone difficult is dangerous; challenge your feelings, the facts, and your interpretations first."
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