Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Design is Not the Frosting on the Scaled Agile Layer Cake
Gold
Thursday, October 24, 2019 • DesignOps Summit 2019
Share the love for this talk
Design is Not the Frosting on the Scaled Agile Layer Cake
Speakers: Erin Hauber
Link:

Summary

For many in Design and UX, news that your company or organization is adopting the Scaled Agile Framework can feel like the beginning of the end for fully integrating design and design teams in the software development lifecycle. But it doesn’t have to be this way. I will talk about how Design and Business Agility built a deep and cross-functional partnership at USAA to bake a human-centered approach into the Scaled Agile layer cake resulting in: SAFe Coaches who advocate for design, a Lean Business Case that uncouples business and user outcomes, and a shared definition of value that aligns whole teams on the best outcomes.

Key Insights

  • Large legacy organizations experience layers of overlapping change that complicate design adoption.

  • Scaled Agile Framework initially obscured design’s role, triggering frustration among designers.

  • Empathy must be applied inwardly to understand designer and employee feelings during change.

  • Design research revealed employee overwhelm, confusion, and a lack of clear starting points amidst change.

  • Tailoring SAFe to company needs requires breaking down silos and clarifying cross-functional teams through shared value definitions.

  • Successful cross-functional collaboration can enable domain experts, like lawyers, to co-create compliant yet user-friendly solutions.

  • Design teams must demystify their work and demonstrate immediate practical value to overcome resistance.

  • Framing multiple changes as one cohesive movement helps reduce paralysis and encourage adoption.

  • Courage is necessary to question and adapt established frameworks like SAFe in service of design integration.

  • Cultural movements, champion cultivation, storytelling, and covetable materials help embed design practices at scale.

Notable Quotes

"Change is a constant in design."

"The Scaled Agile Framework felt like a step backwards for design at first."

"Design is not just the finishing touch on experiences; it’s a key ingredient."

"Empathy applies to us too, to understand what people think, feel, and do in the midst of change."

"People were working in isolation not because they didn't want to collaborate, but because they misunderstood what collaboration really meant."

"A lawyer became the person who said yes and, not no, by working closely with the team."

"We have to make design immediately usable and valuable, not mysterious or overwhelming."

"Framing all these changes as one change helped open honest conversations about struggles and started people on the journey."

"SAFE is trademarked, but it’s not sacred; we can adapt it to our needs."

"You can’t be what you can’t see—Stories from the field help people imagine themselves working differently."

Sha Hwang
The Lost Year
2021 • Design at Scale 2021
Gold
Paul Pangaro, PhD
Systems Disciplines: Table Stakes for 21st Century Organizations
2023 • Enterprise UX 2023
Gold
Elena Naids
The Power of Difficult Conversations: A Case Study on How We Introduced Design Ops in the Federal Government Space
2023 • DesignOps Summit 2023
Gold
Louis Rosenfeld
Becoming a Civic Designer: Making the Move from Private to Public Sector
2022 • Civic Design 2022
Gold
Bilan Hashi
The Tension Between Story Collecting and Story Telling in Research
2021 • Advancing Research 2021
Gold
John Mortimer
Panel Discussion
2024 • Advancing Service Design 2024
Gold
Prayag Narula
HCI 2.0: Humanity Deserves the Attention that UX Research has to Offer
2023 • Advancing Research 2023
Gold
Cassandra Piester
Developing and Deploying Your Design Operations Strategy
2024 • DesignOps 2024
Gold
Victor Udoewa
Beyond Methods and Diversity: The Roots of Inclusion
2024 • Advancing Research 2024
Gold
Sam Proulx
Understanding Screen Readers on Mobile: How And Why to Learn from Native Users
2023 • DesignOps Summit 2023
Gold
Dave Malouf
The Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1) (Videoconference)
2022 • DesignOps Community
Ren Pope
Building Experiences for Knowledge Systems
2023 • Enterprise UX 2023
Gold
Sam Proulx
Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users
2021 • Civic Design 2021
Gold
Sam Proulx
Accessibility: An Opportunity to Innovate
2022 • Advancing Research 2022
Gold
Peter Morville
The Architecture of Understanding
2015 • Enterprise UX 2015
Gold
Bria Alexander
Theme 1 Intro
2024 • DesignOps 2024
Gold

More Videos

Daniela Magaña Flores

"Amazon performs better on mobile than on desktop according to our Net Promoter Score measurements."

Daniela Magaña Flores Ariane Rahn Jeff Ephraim Bander

Ahead of Competition: Learn What UX Benchmarking Can Do for Your Business Today

March 10, 2022

Savina Hawkins

"GPT is like a master chef who’s traveled the world sampling and learning from every cuisine imaginable."

Savina Hawkins

Harnessing AI in UXR: Practical Strategies for Positive Impact

March 26, 2024

Alex Hurworth

"Policies must evolve to reflect the urgency of our situation."

Alex Hurworth Bonnie John Fahd Arshad Antoine Marin

Designing a Contact Tracing App for Universal Access

October 23, 2020

Matt Duignan

"We’re indexing individual concepts or insights to help find connections instantly rather than relying on whole reports."

Matt Duignan

HITS, Microsoft's internal human insight system: From research library to living body of knowledge (Videoconference)

July 16, 2019

Craig Villamor

"Under a system which promotes growth at all cost and views engagement of time and data as monetary gain, digital products converge to race to the bottom - Katz from Design Ethically."

Craig Villamor

Design Systems for Ethical Design (Videoconference)

January 26, 2023

Ovetta Sampson

"You don't have to be a lone hero with superpowers; it's better to be part of the Justice League with your stakeholders' superpowers."

Ovetta Sampson

Turning UX Passion into Real Product Influence

June 7, 2023

Rima Campbell

"AI is making data more accessible to everybody, but it’s not going to make things better for us in the near future."

Rima Campbell Amrit S Bhachu

Increase Productivity and Drive Business Impact

September 24, 2024

Amy Gawronski Zuccaro

"We had to negotiate getting Figma behind our single sign-on to ensure security, and it took multiple calls."

Amy Gawronski Zuccaro

Advice for DesignOps Employee #1

September 29, 2021

Victor Udoewa

"Awareness does not necessarily lead to action; it often makes us feel stuck or powerless."

Victor Udoewa

Beyond Methods and Diversity: The Roots of Inclusion

March 26, 2024