Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
At the heart of any organization, people are the driving force. And people are exhausted, depleted, languishing, detached, and burned out from continuous change. The tech layoffs, bank collapses, org restructuring, and being asked to do more with less have challenged workers in ways like never before. There is a global human energy crisis, and creating a culture of psychological safety is the cure.
Key Insights
-
•
Continuous change creates chronic stress and burnout for design ops teams.
-
•
Humans need a balance of certainty and variety; too much uncertainty is biologically stressful.
-
•
Psychological safety is a neurobiological state managed by the autonomic nervous system, not just a mindset.
-
•
Stress halves operating IQ, reducing creativity, collaboration, and problem-solving ability.
-
•
Burned-out managers feel significantly less psychological safety and are less likely to speak up.
-
•
Psychological safety requires felt permission to speak honestly without fear of negative consequences.
-
•
Organizational culture must evolve through behavior changes and rituals to foster real psychological safety.
-
•
Individual solutions like EAP programs or time off fail if underlying systemic stressors persist.
-
•
Connection, choice, and context are the three pillars to create psychological safety in teams.
-
•
Qualitative facilitated sessions are more effective than surveys to gauge psychological safety levels.
Notable Quotes
"Stress drops our operating IQ by half and inhibits creativity and collaboration."
"Psychological safety is not a mindset, it is biological and neurobiological."
"Fear of the unknown during change causes physical, emotional, and psychological stress."
"People work longer hours out of fear but this actually worsens burnout and stress."
"When managers are burned out, they feel 34 points less psychologically safe to speak up."
"Culture is behavior at scale; real psychological safety requires changing behaviors, not just words."
"The autonomic nervous system doesn't distinguish between change and life-threatening danger."
"Connection, choice, and context help bring people back up the ladder to safety and calm."
"Individual contributors can create psychological safety by building intentional support networks."
"Psychological safety is the foundation for effective change and high performance in organizations."
Or choose a question:
More Videos
"In Latin populations, there’s a cultural ethos named sympathy — the duty and desire to please and be legal."
Verónica Urzúa Jorge MontielThe B-side of the Research Impact
March 12, 2021
"The software is so antiquated that operators barely have time to learn one system before moving to another with different UX."
Michal Anne RogondinoSaving Outer Space: The First UX Design System for Our Nation’s Satellites
January 8, 2024
"The care, compassion and open heart our speakers bring help us all advance research."
Jemma AhmedTheme 2 Intro
March 10, 2022
"In the US, important legislation like the executive order on transforming federal customer experience has helped our work."
Kara KaneTheme One Intro
November 16, 2022
"We replaced soft skills with active listening to be more specific about what we were asking for."
Laine Riley ProkayHow DesignOps can Drive Inclusive Career Ladders for All
September 30, 2021
"Our working memories can only hold three to five item chunks at a time despite the data downpour."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024
"At IBM, I felt like I was following a script; at Compass, I get to promote my ideas and see how they work."
Caitlyn Hampton Monica Lee Jina YoonCompass 101: Growing Your Career In A Startup World
June 11, 2021
"Scaling UX research is a social and system change that requires creating new patterns of interaction over time."
Hana NagelTurning Research Ripples into Waves
November 8, 2018
"We’re often in the position of making a piece of technology work without a clearly defined problem first."
Alexandra SchmidtEnterprise UX Playbook (Videoconference)
December 1, 2022