How to Build and Scale Team Safety
Summary
Without a culture of safety, people literally can't think. We can't collaborate, create, or innovate. That is because as human beings, we are biologically hardwired to belong to a tribe that can protect us from outside threats. Unfortunately, most of us don’t feel a sense of safety in our work tribes. When our work relationships don’t feel safe, we armor up and spend precious energy protecting ourselves from each other instead of learning, collaborating, and well just … working. In this workshop, DesignOps professionals will get practical tools to build and scale the safety of their teams.
Key Insights
-
•
Feeling unsafe lowers a person’s operating IQ from around 100-120 to as low as 50-70, impairing cognitive function.
-
•
The brain processes information bottom-up: first checking physical safety (brainstem), then emotional safety (limbic), before allowing thinking (cortex).
-
•
Team safety is created collectively, while trust is built between individuals.
-
•
Physical, emotional, and psychological safety must be addressed in that order to enable effective thinking and collaboration.
-
•
Structured, regular meetings are the most effective lever to build and scale safety within teams.
-
•
A ‘boundary conversation’ where team members share what feels physically safe or unsafe can help build inclusivity.
-
•
Celebrating mistakes openly creates psychological safety that encourages learning and innovation.
-
•
Remote teams require intentional communication agreements to reduce ambiguity and build safety.
-
•
Safety deficits often exist between leadership and teams, requiring targeted conversations starting within smaller groups without leaders.
-
•
Anonymous surveys and dashboards can help track safety levels objectively and highlight unseen issues.
Notable Quotes
"Without safety, human beings literally can’t think."
"Our brain doesn’t know the difference between a tiger trying to eat us or an angry email from our manager."
"Trust is created between two people. Safety is created in a group of people."
"I feel internally relaxed when I’m in a group and we’re talking with each other and I don’t have to strategize about what I’m going to say."
"Meetings tell us what kind of conversations we are having and what kind of conversations we are not having."
"If our body doesn’t feel safe, or we can’t share emotions, we won’t be able to think or do work effectively."
"Mistake celebration meetings normalize errors and allow teams to get ahead of problems quickly."
"Starting small with relationship-building is key when safety is lacking, especially in large or hierarchical groups."
"Offering anonymity in safety surveys helps people be honest when they don’t feel safe to share openly."
"Deep listening means hearing not just what is said but what isn’t said, especially for people with different language or cultural backgrounds."
Or choose a question:
More Videos
"The purpose of design is not to celebrate a solo genius, but to help create a just and equitable world for everyone."
Surya VankaUnleashing Swarm Creativity to Solve Enterprise Challenges
June 10, 2021
"Small specific interventions travel further than big programs within organizations."
Patrick Boehler Madison KarasThe service shift: transforming media organizations to create real value through design
November 19, 2025
"Research and design together tell a continuous story that guides what problems we tackle and how we solve them."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"Design operations in English sounds cool and exciting, but in local communities things are struggling more."
Patrizia Bertini Alexandra Mengoni LeónPushing DesignOps’ Influence into New Global Markets
September 9, 2022
"The Austin studio’s walls can be put up and taken down by a 90-pound person on a Home Depot shopping cart."
Phil GilbertA Consistent Culture of Design
May 14, 2015
"Visuals from DALL·E didn’t work well; I asked multiple times to remove cables but they still appeared."
Yulya Besplemennova[Demo] Stress-testing GenAI in user research synthesis
June 4, 2024
"If the research question requires deep context, remote probably won’t do."
Sarah RinkRemote User Research: Dos and Don'ts from the Virtual Field
June 11, 2020
"The core thesis is that saving time with AI and reallocating it into research itself unlocks the true potential of the field."
Mujtaba HameedThe new horizon of ethnography: using AI to unlock the full potential of in-person research
March 11, 2026
"If you’re working at scale, many problems that seem like 'clock' problems actually have 'cloud' elements."
Sheryl CababaLiving in the Clouds: Adopting a Systems Thinking Mindset
June 6, 2023
