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Summary
In 2020, the Atlassian Research Operations team is shipping a program of work to deliver respect in research. From gaining informed consent to handling personal data, Theresa Marwah and her team are putting systems and practices in place to respect the privacy of their participants and exceed regulation.
Key Insights
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Operationalizing respect in research means creating repeatable, scalable practices that build trust with participants.
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Informed consent in research is far more complex than a simple checkbox; it requires sequencing, time for participants to understand, and interactive agreements.
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Legal teams focus on risk management, while researchers prioritize ethical best practices, making collaboration key for consent design.
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Atlassian reduced multiple complex consent forms into a single interactive, user-friendly document covering many scenarios.
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Digital consent processes must integrate smoothly with diverse recruitment platforms and tools like Zoom to avoid disrupting the research flow.
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The research data journey mapping helps visualize data types, platforms, sensitivity levels, and data handling practices to prevent leaks.
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Partnering with platforms such as LivingLens and Zoom enables automated transfer of recordings into secure repositories without manual handling.
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Granular control over data access, de-identification, and metadata tagging enhances secure data reuse and sharing while preserving participant privacy.
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Internal research participants demand the same privacy and data handling standards as external users, especially in B2B and enterprise contexts.
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Strong leadership buy-in, especially from figures like Lisa Reichold and Kate Towsey, is crucial to advancing respectful research operations at scale.
Notable Quotes
"Respect is the foundation for trust with research participants."
"Consent is more than a form; it’s a practice with a sequence of steps."
"Our legal team looks at consent from a risk management perspective; we come from ethical best practices."
"If participants want us to delete their video, we’re going to delete it, going above legal requirements."
"The struggle is balancing how broadly a consent form should cover scenarios versus making it understandable and easy to use."
"Using Zoom waiting rooms lets us admit participants first and observers later, creating private time for informed consent."
"We designed a system where participants get a unique anonymous identifier to track recordings without associating names."
"Handling data is like jumping on furniture because the floor is lava—you can’t store sensitive data locally."
"We mapped out the qualitative research data journey to train our team and manage data securely and transparently."
"Leadership who prioritize data governance and consent early make this type of research operation possible at scale."
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