Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Workers Are Sick of Change: The Cure is Psychological Safety
Gold
Tuesday, June 6, 2023 • Enterprise UX 2023
Share the love for this talk
Workers Are Sick of Change: The Cure is Psychological Safety
Speakers: Alla Weinberg
Link:

Summary

At the heart of any organization, people are the driving force. And the past few years have not been easy on any of us. The pandemic, the great resignation, tech layoffs, bank collapses, among other significant changes, have challenged workers in ways like never before. Fortunately, there is a cure to the human energy crisis, and that cure is: a culture of psychological safety. Join Alla Weinberg, a leading culture designer for organizations undergoing change, for this masterclass and you’ll leave with practical ways to increase psychological safety on your team or organization. In this masterclass, you will: Understand the neurological root cause of the human energy crisis Learn why psychological safety is the cure to burnout and exhaustion Learn how to effectively communicate change

Key Insights

  • Stress from continuous change lowers operating IQ by half, impairing collaboration and problem-solving.

  • Psychological safety is neurobiological, not just psychological; it reflects the state of our autonomic nervous system.

  • The autonomic nervous system evolved over 500 million years and drives unconscious bodily and emotional responses.

  • ANS has three states: safe (calm and connected), mobilized (fight/flight), and immobilized (freeze), influencing workplace behaviors.

  • Lack of psychological safety increases fear, causing people to work longer hours without asking for support, worsening burnout.

  • True psychological safety requires system-wide culture changes, not just individual accommodations or perks.

  • Providing context, choice, and connection when communicating change reduces nervous system threat responses.

  • Connection involves seeing people fully, inviting honest conversation including disagreements, and making everyone feel valued.

  • Organizations must pair cultural interventions with formal policies, especially to protect historically oppressed groups.

  • Building psychological safety starts with team-level efforts, then expands gradually to larger organizational systems.

Notable Quotes

"Change is stressful and scary because it triggers our biological need for certainty."

"Mental health challenges are now the norm among employees at all levels in organizations."

"Stress drops our operating IQ by half, making it hard to be collaborative or creative under pressure."

"Psychological safety is the felt permission for candor—to be honest without fear of negative consequences."

"Our nervous system doesn't know whether the threat is a company reorg or a hungry lion; it just knows danger."

"The autonomic nervous system is constantly scanning for cues of safety or danger in our relationships and environment."

"When we’re stuck in flight or freeze modes, mental and physical health problems start to arise."

"Connection is not being nice or best friends; it's about feeling seen, heard, and valued even while disagreeing."

"You have to regulate yourself first before communicating change to help others feel safe."

"If people can speak honestly at work without fear, a hundred percent better work would be produced."

Ask the Rosenbot
Robert Reimann
Taming Design Complexity with UX Models
2017 • Enterprise Experience 2017
Gold
Anne Mamaghani
How Your Organization's Generative Workshops Are Probably Going Wrong and How to Get Them Right
2023 • Advancing Research 2023
Gold
Sam Proulx
Online Shopping: Designing an Accessible Experience
2023 • Advancing Research 2023
Gold
Jen Crim
Culture, DIBS & Recruiting
2021 • Design at Scale 2021
Gold
Bria Alexander
Theme 1 Intro
2024 • DesignOps 2024
Gold
Frances Yllana
The Big Question about Impact: A Panel Discussion
2024 • DesignOps 2024
Gold
Justin Entzminger
Risk and Reward: How to Diversify the Field of Civic Innovators and Designers
2022 • Civic Design 2022
Gold
This Game is Never Done: Design Leadership Techniques from the Video Game World
2017 • DesignOps Summit 2017
Gold
Erin Weigel
Get Your Whole Team Testing to Design for Impact
2024 • Rosenfeld Community
Kate Towsey
The State of ResearchOps: More Than Just Theory (Videoconference)
2019 • DesignOps Community
Nova Wehman-Brown
We've Never Done This Before
2019 • Enterprise Experience 2019
Gold
Jacqui Frey
Panel Discussion: Integrating DesignOps
2018 • DesignOps Summit 2018
Gold
Shipra Kayan
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
2021 • DesignOps Summit 2021
Gold
Sarah Alvarado
How to make UX research leadership more effective [Advancing Research Community Workshop Series] (Videoconference)
2023 • Advancing Research Community
Billy Carlson
Principles of Team Wireframing
2023 • DesignOps Summit 2023
Gold
Theresa Neil
Just Build Me a Dashboard! (Videoconference)
2019 • Enterprise Community

More Videos

"If design didn’t move the needle, we wouldn’t be having this conversation."

Standardizing Product Merits for Leaders, Designers, and Everyone

June 15, 2018

Simon Wardley

"I realized I was just making it up despite the company’s growth."

Simon Wardley

Maps and Topographical Intelligence (Videoconference)

January 31, 2019

Sandra Camacho

"If you’re in tech, you are in social change, whether you realize it or not."

Sandra Camacho

Creating More Bias-Proof Designs

January 22, 2025

Darian Davis

"It takes at least one team member to choose to set healthy standards for collaboration."

Darian Davis

Lessons from a Toxic Work Relationship

January 8, 2024

Fisayo Osilaja

"ChatGPT didn’t have the full context of what was most important to stakeholders, so I had to edit its output before sharing."

Fisayo Osilaja

[Demo] The AI edge: From researcher to strategist

June 4, 2024

Uday Gajendar

"How do you create a sense of craft in an environment fraught with ambiguity, complexity, and anxiety?"

Uday Gajendar

The Wicked Craft of Enterprise UX

May 13, 2015

Davis Neable

"There is no design team responsible for the overarching experience across the entire company."

Davis Neable Guy Segal

How to Drive a Design Project When you Don’t Have a Design Team

June 10, 2021

Eniola Oluwole

"We stopped talking about patterns and consistency and started talking about scalability and speed to connect with stakeholders."

Eniola Oluwole

Lessons From the DesignOps Journey of the World's Largest Travel Site

October 24, 2019

Aurobinda Pradhan

"Finding a single source of truth for design documents and artifacts is extremely hard because most tools operate in silos."

Aurobinda Pradhan Shashank Deshpande

Introduction to Collaborative DesignOps using Cubyts

September 9, 2022