Rosenverse
Let's Talk About Money

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Let's Talk About Money

Gold
Thursday, November 17, 2022 • Civic Design 2022
Share the love for this talk
Let's Talk About Money
Speakers: Chelsea Mauldin
Link:

Summary

There's scant data on how the economics of a successful civic design practice squares with its values. What's fair pay for doing this work and a fair price to pay or charge for it? And how do you start and scale a design team that values a culture of care, transparency, and empowerment -- for staff, partners, and publics -- when our shared unit of value is a dollar bill? This session will provide real numbers and tools for making your team's business model and team structure as radically collaborative, transparent, and equitable as your design product.

Key Insights

  • PPL started with no funding or projects but grew to 22 employees and two million dollars in revenue by aligning money with mission.

  • Nonprofit civic design consultancies can generate income through government contracts rather than relying heavily on fundraising or grants.

  • An organization's budget must include non-project costs like rent, insurance, and paid time off to ensure financial sustainability.

  • Creating a transparent pay scale with clear, observable criteria significantly boosts fairness and equity in compensation.

  • Shifting salary from a private individual benefit to a collective organizational resource requires cultural change.

  • Using an agile, release-based project model helps forecast workload and prevents team burnout by managing effort predictably.

  • Tracking all team hours openly reinforces collective ownership of labor as the engine that generates both revenue and rest.

  • A team-based costing model better reflects collaborative work than billing individuals by the hour, accommodating changing project roles.

  • Open-book accounting and financial transparency deepen trust and enable anyone on the team to understand organizational finances.

  • Collective decision-making on finances can be difficult but is essential for equity; pay raises must often apply to the entire salary scale.

Notable Quotes

"Mission was our primary interest because we started without money, projects, or assets."

"How does the money we make align with our public sector values and make our organization the one we want to be?"

"We had to charge not just project work but all the costs including vacation, rent, insurance, and bookkeeping."

"We wanted compensation that is fair, transparent, and generous, not typical nonprofit low pay."

"We shifted from thinking of salary as an individual thing to thinking of revenue as a collective resource."

"Our agile project process lets us look six months ahead to prevent overload and support human dignity."

"Everyone can see how much everyone else makes through our transparent pay scale tied to observable criteria."

"We track every hour so the team's time is visible and understood as the collective engine of revenue and rest."

"Our team-based costing accounts for changing project roles and time, reflecting true collaborative effort."

"If anyone’s pay goes up, we move the whole pay scale so equity and fairness are maintained by the entire team."

Ask the Rosenbot
Pippa Lomas
Paving the Path for Neurodiversity in Design
2023 • DesignOps Summit 2023
Gold
Carla Casariego
DesignOps in Wonderland
2019 • DesignOps Summit 2019
Gold
Sam Proulx
To Boldly Go: The New Frontiers of Accessibility
2022 • DesignOps Summit 2022
Gold
Robin Beers
How to create actionable insight in the face of politics and silos [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Mujtaba Hameed
Frameworks for Excellence: Using Visual Thinking and Communication to Elevate Your Research
2024 • Advancing Research 2024
Gold
Farid Sabitov
Automatization for Large Enterprise Teams
2024 • DesignOps Summit 2020
Gold
Jemma Ahmed
Bringing together market and user research
2019 • Advancing Research Community
JP Allen
Navigating the UX Tool Landscape
2021 • Advancing Research 2021
Gold
Alana Washington
Theme 3 Intro
2021 • DesignOps Summit 2021
Gold
Greg Nudelman
Designing Conversational Interfaces
2019 • Enterprise Community
Sheryl Cababa
Thinking in systems to address climate with Sheryl Cababa
2024 • Climate UX Interest Group
Maish Nichani
Sparking a Service Excellence Mindset at a Government Agency
2021 • Civic Design 2021
Gold
Joseph Meersman
Sweating the Pixel: Scaling Quality through Critique
2021 • Design at Scale 2021
Gold
Lija Hogan
Practical Principles of Inclusive Research
2023 • Advancing Research 2023
Gold
Dem Gerolemou
Climate technology fundamentals
2024 • Climate UX Interest Group
Lada Gorlenko
Theme 1: Discussion
2024 • Enterprise Experience 2020
Gold

More Videos

Carl Turner

"Decision making here is basically forge trading — people argue and withhold support until they get what they want."

Carl Turner

You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project

March 28, 2023

Karen Pascoe

"With selfie pay, you take a picture, blink to prove it’s you alive, and authenticate in-app seamlessly and securely."

Karen Pascoe

Developing Experience Teams and Talent in the Enterprise

June 8, 2016

Jilanna Wilson

"Support software used to be really shitty and expensive, and Zendesk set out to fix that by making it beautifully simple."

Jilanna Wilson

Distributed Design Operations Management

October 23, 2019

Shawna Hein

"A government designer aims to reduce UX variation while a contractor may optimize only their single product, creating potential conflicts."

Shawna Hein Kevin Hoffman

Create a Cohesive Civic Design Practice Across Agency, Vendors, and Contracts

November 17, 2022

Barb Spanton

"Site visits with users don’t just give actionable insight; they give us raw, humbling inspiration to keep going."

Barb Spanton

Doing Work That Matters: A Look Beyond The Idealistic Notion of 'Doing Meaningful Work'

June 10, 2022

Briana Thomas

"We had no recipe, no formula, just vibes."

Briana Thomas

The Quiet Force: Uncovering Hidden Leadership in High-Impact Design Teams

September 24, 2024

Gina Mendolia

"In large complex systems, the dots are scattered across silos and time zones, making progress feel elusive."

Gina Mendolia

Therapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems

December 3, 2024

Lija Hogan

"Regulations are design problems, not just technical ones, influencing how we create products and experiences."

Lija Hogan Milan Mijatovic Sam Proulx Louis Rosenfeld

Three Years Out: Perspectives on the Near-Term Future of User Research

March 15, 2024

John Calhoun

"DPM loneliness and siloing happen because of wearing too many hats and inheriting mismatched responsibilities."

John Calhoun Rachel Posman

Two Sides of the DesignOps Coin: Teams Ops and Product Ops

January 8, 2024