Summary
The most successful UX researchers Mackenzie has had the gift of working with traverse some of the most non-linear, seemingly meandering career paths and life journeys imaginable. Yet job requirements and research career ladders, if they exist at all, seem to expect and even demand a linear trajectory, all too often focused on tenure as a main criteria for growth. This session will suggest new criteria for evaluating the maturity of one’s research practice as well as propose a focus on one’s researcher identity. Mackenzie wants to explore how we might better recognize transferable skills and capabilities and explore more inclusive frameworks that can house the wide variety of lived experiences that so clearly leads to success in the UX research space.
Key Insights
-
•
Most successful UX researchers have highly non-linear, meandering career paths that conflict with rigid job requirements expecting linear progression.
-
•
Many researchers discover they’ve been practicing research unknowingly before formally entering the field—leading to a moment of recognition and excitement.
-
•
The current hiring process emphasizes ‘getting the stamp’ (certifications, credentials), which often undervalues transferable skills and prior experiences.
-
•
There is a disconnect inside organizations between what hiring managers look for, what performance reviews measure, and what actually drives researcher success.
-
•
UX research is relatively new but shares growth challenges seen in other disciplines: balancing standardization with openness to diverse backgrounds.
-
•
Defining individual and team research identities with protected time helps surface unseen skills, values, and success definitions that improve team alignment and inclusion.
-
•
Collaboratively creating successful project models encourages shared understanding of what success looks like beyond visible deliverables and dogmatic processes.
-
•
Recruitment should move beyond traditional channels using strategic outreach to discover people whose prior roles or activities signal potential excellence in UX research.
-
•
Onboarding and supporting career changers requires ongoing recognition of multi-track skills, avoiding forcing newcomers into entry-level stereotypes.
-
•
Adopting apprenticeship models from other industries can better support career changers’ growth towards mastery and leadership in UX research.
Notable Quotes
"The most successful researchers I’ve worked with have traversed some of the most non-linear and meandering career paths possible."
"I’ve heard too many researchers say they had been doing this all along, they just didn’t know it had a name or framework."
"The job requirements, buzzwords, and expensive stamps you asked for, aren’t what’s making me successful."
"A great artist can come from anywhere. Not everyone can be a great artist, but a great artist can come from anywhere."
"We cannot keep looking in the same places and hope the right people are going to those places."
"What if we treated this as a design problem and got real about what success actually means?"
"Creating individual research identities allows each person to define their skills, magic, and how they want to grow."
"The power of examining successful projects is in listening and learning from each other, not forcing one definition."
"We make ourselves judges on the technical round, smug in our own expertise, never sharing the recipe or clear instructions."
"Not just welcoming people at the front door but supporting them to grow, move, and become future leaders is critical."
Or choose a question:
More Videos
"Can you show me your process, not just your portfolio? That shows me your real design thinking."
Adam Cutler Karen Pascoe Ian Swinson Susan WorthmanDiscussion
June 8, 2016
"UXers are less satisfied than their peers because we have failed to set expectations about the real work of UX in organizations."
Peter MerholzThe Trials and Tribulations of Directors of UX (Videoconference)
July 13, 2023
"If you haven’t designed who your teams are and who your players are, expecting people to comply with standards won’t work."
Lisa WelchmanCleaning Up Our Mess: Digital Governance for Designers
June 14, 2018
"Investing in sustainability today will yield dividends for future generations."
Vincent BrathwaiteOpener: Past, Present, and Future—Closing the Racial Divide in Design Teams
October 22, 2020
"Psychological safety was far and away the key ingredient for teams being effective."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Thick data is the opposite of big data; it’s stories, qualitative, and crucial during moments of rapid change."
Tricia WangSpatial Collapse: Designing for Emergent Culture
January 8, 2024
"If you don’t bring stakeholders into the research journey, they won’t believe or use the data."
Edgar Anzaldua MorenoUsing Research to Determine Unique Value Proposition
March 11, 2021
"Our brains are terrible at operating only on one type of information, whether object-oriented or context-oriented."
Designing Systems at Scale
November 7, 2018
"Most product teams work linearly, but systems thinking captures the real-world complexity of moving forward and sometimes stepping back."
Erin WeigelGet Your Whole Team Testing to Design for Impact
July 24, 2024
