The Tension Between Story Collecting and Story Telling in Research
Summary
Key Insights
-
•
The ethical dilemma in story collecting extends beyond ownership to who controls and legitimizes the narrative—the participant or the researcher.
-
•
Stories are fundamental to human identity and meaning-making, as emphasized by Pam LaRutledge and Thomas King.
-
•
Storytelling has the power to disrupt dominant narratives, especially for marginalized communities whose histories have been silenced.
-
•
Listening in storytelling activates mirror neurons, fostering empathy through shared commonalities.
-
•
Researchers and participants often occupy different power positions, leading to divergent stories during interviews.
-
•
Anthropology’s colonial roots and the colonial gaze influence how stories have been historically collected, necessitating reflexivity.
-
•
Positionality is fluid, relational, and multifaceted, affecting access and power throughout the research process.
-
•
Co-creation during interviews can share power through mutual storytelling and authentic listening.
-
•
Normative research principles like researcher neutrality and confidentiality can obscure participant agency and may not serve all participants equally.
-
•
Using invitational language and allowing participants choice encourages richer, participant-led narratives and challenges rigid research scripts.
Notable Quotes
"Whose story gets told, the participant or the researcher, is also a question of knowledge production."
"Stories are how we make meaning of life, explain how things work, and justify our decisions."
"The truth about stories is that is all that we are – Thomas King."
"Storytelling has the power to disrupt hegemonic narratives and open space for people to be authors of their own stories."
"Mirror neurons are triggered when we listen to a story, allowing us to empathize by identifying shared commonalities."
"Researchers and participants cannot tell the same story because they occupy different locations of power."
"Reflexivity lets us examine our beliefs and practices during research to understand how we show up."
"Awareness of positionality is the first step toward ethical change in research."
"Instead of pretending neutrality, be open and transparent about the research agenda with participants."
"Invitational language allows participants to be in charge of a part of the interview, making the exchange authentic."
Or choose a question:
More Videos
"It’s up to designers to be the antidote, to articulate all these changes as one movement."
Erin HauberDesign is Not the Frosting on the Scaled Agile Layer Cake
October 24, 2019
"Confidence doesn’t dull criticality; self-doubt is a statement about your own worth, which we want to reduce."
Megan KiersteadYou Are a Badass at UX: Overcoming Imposter Syndrome
March 10, 2021
"We maintain structured flexibility so we can move people where the work is regardless of politics or whatever else is going on."
Maggie DieringerCreating Consistency Through Constant Change
January 8, 2024
"Avoid too much upfront discovery that delays value and traps you into a fixed plan."
Meaghan Waters Fotina KoutropoulousLack of Product Thinking will Doom Your Legacy Modernization
June 9, 2021
"Market researchers have an air of arrogance like an old cat, confident and unbothered by disruption."
Jemma AhmedBringing together market and user research
October 17, 2019
"Start small by delivering the minimum amount of useful information, like a UX glossary or a single community of practice."
Maria TaylorKnowledge is Power: Managing the Lifeblood of the Design Org
October 3, 2023
"Screen curtain mode isn’t for sighted people simulating blindness; it’s a privacy feature to keep screens safe from prying eyes."
Sam ProulxUnderstanding Screen Readers on Mobile: How And Why to Learn from Native Users
June 6, 2023
"We introduced 'go-to' people, like account managers, responsible for particular business areas to maintain relationships."
Catherine BlizzardUsing Integrated Insight to Drive Growth
March 10, 2022
"Carol was really grateful for our conversation."
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
